Senior IT Support Analyst — Prime Brokerage Tech Lead

TD Bank Group; Northern, New York (KY, NY); Hybrid; USD 150,000 - 180,000; Full time

Job summary

TD Bank Group is seeking a Senior IT Support Analyst in New York to provide production support for Prime Brokerage and related systems. You will monitor environments, troubleshoot incidents, and collaborate with developers, operations, and vendors to maintain high availability.

The role requires strong Windows/Linux skills, SQL, scripting (PowerShell/Python), and experience in financial services tech. On-site, full-time with competitive compensation.

Qualifications

• Bachelor's degree or technical certificate in computer science or related field.
• 5+ years in production support for business-critical apps.
• Strong troubleshooting and communication skills within fast-paced environments.

Responsibilities

• Provide production support for Prime Brokerage and Securities Finance apps.
• Monitor health of apps, jobs, file transfers, and data workflows.
• Investigate incidents, coordinate with teams and vendors, and resolve issues.
• Analyze logs and alerts to identify root causes and recover quickly.
• Develop playbooks, runbooks, and automation for handling incidents.

Skills

Troubleshooting

Production support

Windows & Linux

SQL

Scripting (PowerShell/Python)

Communication

Education

Bachelor's degree or Technical Certificate

Tools

PowerShell

Python

SQL tooling

Dynatrace

Splunk

Job description

TD Bank Group is seeking a Senior IT Support Analyst in New York to provide production support for Prime Brokerage and related systems. You will monitor environments, troubleshoot incidents, and collaborate with developers, operations, and vendors to maintain high availability.

The role requires strong Windows/Linux skills, SQL, scripting (PowerShell/Python), and experience in financial services tech. On-site, full-time with competitive compensation.