Senior IT Support Analyst (US)

TD Bank; New York (NY); On-site; USD 150,000 - 180,000; Full time

Job summary

TD Bank's Technology Solutions team in New York is seeking a Senior IT Support Analyst to monitor, troubleshoot, and support Prime Brokerage, Securities Finance, and related platforms in a fast-paced production environment.

You will work with business users, developers, infrastructure, and vendors to resolve incidents, automate manual processes, and enhance service reliability while contributing to risk management and change programs.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience.
• Experience supporting business-critical applications in a production environment.
• Strong troubleshooting and analytical skills.
• Experience working with Windows and Linux environments.
• Knowledge of SQL and relational databases.
• Experience with scripting or automation technologies such as PowerShell, Python, or shell scripting.
• Understanding of file transfer technologies including SFTP/FTP.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide production support for Prime Brokerage and Securities Finance applications.
• Monitor application health, scheduled jobs, file transfers, and data processing workflows.
• Investigate and resolve production incidents and service disruptions.
• Coordinate with development, infrastructure, vendor, and business teams during issue resolution.
• Analyze logs, system alerts, and monitoring data to identify root causes.
• Support client onboarding activities, application access requests, and operational readiness reviews.
• Develop and maintain support documentation, runbooks, knowledge articles, and recovery procedures.
• Participate in system change implementations, releases, and weekend support activities as required.
• Identify opportunities to automate support processes through scripting and tooling.
• Ensure incidents, problems, and service requests are managed in accordance with established support processes and audit requirements.
• Participate in production support rotations and escalation coverage.

Skills

Troubleshooting

Windows

Linux

SQL

Scripting

PowerShell

Python

Communication

multitasking

Education

Bachelor's degree in CS/IT/Engineering

Tools

AutoSys

Dynatrace

Splunk

Financial messaging / FIX

Job description

Work Location

New York, New York, United States of America

Hours

40

Line of Business

Technology Solutions

Pay Detail

$150,000.00 - $180,000.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Preferred Qualifications

Department Overview

TD Securities Prime Brokerage Technology Support is responsible for the operational stability, support, and continuous improvement of critical Prime Brokerage, Securities Finance, and client-facing technology platforms. The team works closely with Trading, Operations, Risk, Client Services, Infrastructure, Application Development, and external vendors to ensure the timely processing of trades, client reporting, file transfers, reconciliations, and business-critical workflows

Position Summary

We are seeking a Technology Support Analyst to join our Prime Brokerage Technology Support team. This role is responsible for monitoring, troubleshooting, and supporting a variety of business-critical applications and processes that enable Prime Brokerage, Securities Finance, and related business functions.The successful candidate will work in a fast-paced production support environment, partnering with business users, developers, infrastructure teams, and external vendors to resolve incidents, manage operational risk, automate manual processes, and improve service reliability.

Key Responsibilities

• Provide production support for Prime Brokerage and Securities Finance applications.
• Monitor application health, scheduled jobs, file transfers, and data processing workflows.
• Investigate and resolve production incidents and service disruptions.
• Coordinate with development, infrastructure, vendor, and business teams during issue resolution.
• Analyze logs, system alerts, and monitoring data to identify root causes.
• Support client onboarding activities, application access requests, and operational readiness reviews.
• Develop and maintain support documentation, runbooks, knowledge articles, and recovery procedures.
• Participate in system change implementations, releases, and weekend support activities as required.
• Identify opportunities to automate support processes through scripting and tooling.
• Ensure incidents, problems, and service requests are managed in accordance with established support processes and audit requirements.
• Participate in production support rotations and escalation coverage.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience.
• Experience supporting business-critical applications in a production environment.
• Strong troubleshooting and analytical skills.
• Experience working with Windows and Linux environments.
• Knowledge of SQL and relational databases.
• Experience with scripting or automation technologies such as PowerShell, Python, or shell scripting.
• Understanding of file transfer technologies including SFTP/FTP.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience supporting capital markets, Prime Brokerage, Securities Finance, Trading, or Operations platforms.
• Familiarity with job scheduling tools such as AutoSys.
• Knowledge of application monitoring platforms such as Dynatrace, Splunk, or similar tools.
• Experience supporting FIX connectivity, market data, trade processing, or financial messaging workflows.
• Understanding of incident management, problem management, and change management processes.

What Success Looks Like

• Maintains high service levels for business-critical applications.
• Demonstrates strong ownership during incident management and production issue resolution.
• Builds trusted relationships with business, operations, and technology partners.
• Drives automation and continuous improvement initiatives that reduce operational risk and manual effort.
• Develops deep understanding of Prime Brokerage business processes and supporting technology platforms.

The Senior IT Support Analyst provides

a broad range of systems / application support, research and analysis, administration, performance availability monitoring and management for own area.

Depth & Scope

Works independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others

Acts as subject matter expert and consults with cl