Senior IT Support Analyst – Prime Brokerage Tech

TD Bank; New York (NY); On-site; USD 150,000 - 180,000; Full time

Job summary

TD Bank's Technology Solutions team in New York is seeking a Senior IT Support Analyst to monitor, troubleshoot, and support Prime Brokerage, Securities Finance, and related platforms in a fast-paced production environment.

You will work with business users, developers, infrastructure, and vendors to resolve incidents, automate manual processes, and enhance service reliability while contributing to risk management and change programs.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience.
• Experience supporting business-critical applications in a production environment.
• Strong troubleshooting and analytical skills.
• Experience working with Windows and Linux environments.
• Knowledge of SQL and relational databases.
• Experience with scripting or automation technologies such as PowerShell, Python, or shell scripting.
• Understanding of file transfer technologies including SFTP/FTP.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide production support for Prime Brokerage and Securities Finance applications.
• Monitor application health, scheduled jobs, file transfers, and data processing workflows.
• Investigate and resolve production incidents and service disruptions.
• Coordinate with development, infrastructure, vendor, and business teams during issue resolution.
• Analyze logs, system alerts, and monitoring data to identify root causes.
• Support client onboarding activities, application access requests, and operational readiness reviews.
• Develop and maintain support documentation, runbooks, knowledge articles, and recovery procedures.
• Participate in system change implementations, releases, and weekend support activities as required.
• Identify opportunities to automate support processes through scripting and tooling.
• Ensure incidents, problems, and service requests are managed in accordance with established support processes and audit requirements.
• Participate in production support rotations and escalation coverage.

Skills

Troubleshooting

Windows

Linux

SQL

Scripting

PowerShell

Python

Communication

multitasking

Education

Bachelor's degree in CS/IT/Engineering

Tools

AutoSys

Dynatrace

Splunk

Financial messaging / FIX

Job description

TD Bank's Technology Solutions team in New York is seeking a Senior IT Support Analyst to monitor, troubleshoot, and support Prime Brokerage, Securities Finance, and related platforms in a fast-paced production environment.

You will work with business users, developers, infrastructure, and vendors to resolve incidents, automate manual processes, and enhance service reliability while contributing to risk management and change programs.