Senior IT Support Analyst (US)

TD Bank Group; Northern, New York (KY, NY); Hybrid; USD 150,000 - 180,000; Full time

Job summary

TD Bank Group is seeking a Senior IT Support Analyst in New York to provide production support for Prime Brokerage and related systems. You will monitor environments, troubleshoot incidents, and collaborate with developers, operations, and vendors to maintain high availability.

The role requires strong Windows/Linux skills, SQL, scripting (PowerShell/Python), and experience in financial services tech. On-site, full-time with competitive compensation.

Qualifications

• Bachelor's degree or technical certificate in computer science or related field.
• 5+ years in production support for business-critical apps.
• Strong troubleshooting and communication skills within fast-paced environments.

Responsibilities

• Provide production support for Prime Brokerage and Securities Finance apps.
• Monitor health of apps, jobs, file transfers, and data workflows.
• Investigate incidents, coordinate with teams and vendors, and resolve issues.
• Analyze logs and alerts to identify root causes and recover quickly.
• Develop playbooks, runbooks, and automation for handling incidents.

Skills

Troubleshooting

Production support

Windows & Linux

SQL

Scripting (PowerShell/Python)

Communication

Education

Bachelor's degree or Technical Certificate

Tools

PowerShell

Python

SQL tooling

Dynatrace

Splunk

Job description

## Senior IT Support Analyst (US)Apply: On Site: New York, New York: Full time: Posted Today: End Date: September 27, 2026 (4 days left to apply): R\\_1511434**Work Location**:New York, New York, United States of America**Hours:**40**Line of Business:**Technology Solutions**Pay Detail:**$150,000.00 - $180,000.00 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.**Job Description:**Preferred Qualifications **Department Overview**TD Securities Prime Brokerage Technology Support is responsible for the operational stability, support, and continuous improvement of critical Prime Brokerage, Securities Finance, and client-facing technology platforms. The team works closely with Trading, Operations, Risk, Client Services, Infrastructure, Application Development, and external vendors to ensure the timely processing of trades, client reporting, file transfers, reconciliations, and business-critical workflows **Position Summary**We are seeking a Technology Support Analyst to join our Prime Brokerage Technology Support team. This role is responsible for monitoring, troubleshooting, and supporting a variety of business-critical applications and processes that enable Prime Brokerage, Securities Finance, and related business functions.The successful candidate will work in a fast-paced production support environment, partnering with business users, developers, infrastructure teams, and external vendors to resolve incidents, manage operational risk, automate manual processes, and improve service reliability. **Key Responsibilities*** Provide production support for Prime Brokerage and Securities Finance applications.* Monitor application health, scheduled jobs, file transfers, and data processing workflows.* Investigate and resolve production incidents and service disruptions.* Coordinate with development, infrastructure, vendor, and business teams during issue resolution.* Analyze logs, system alerts, and monitoring data to identify root causes.* Support client onboarding activities, application access requests, and operational readiness reviews.* Develop and maintain support documentation, runbooks, knowledge articles, and recovery procedures.* Participate in system change implementations, releases, and weekend support activities as required.* Identify opportunities to automate support processes through scripting and tooling.* Ensure incidents, problems, and service requests are managed in accordance with established support processes and audit requirements.* Participate in production support rotations and escalation coverage. **Required Qualifications*** Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience.* Experience supporting business-critical applications in a production environment.* Strong troubleshooting and analytical skills.* Experience working with Windows and Linux environments.* Knowledge of SQL and relational databases.* Experience with scripting or automation technologies such as PowerShell, Python, or shell scripting.* Understanding of file transfer technologies including SFTP/FTP.* Strong verbal and written communication skills.* Ability to manage multiple priorities in a fast-paced environment. **Preferred Qualifications*** Experience supporting capital markets, Prime Brokerage, Securities Finance, Trading, or Operations platforms.* Familiarity with job scheduling tools such as AutoSys.* Knowledge of application monitoring platforms such as Dynatrace, Splunk, or similar tools.* Experience supporting FIX connectivity, market data, trade processing, or financial messaging workflows.* Understanding of incident management, problem management, and change management processes. **What Success Looks Like*** Maintains high service levels for business-critical applications.* Demonstrates strong ownership during incident management and production issue resolution.* Builds trusted relationships with business, operations, and technology partners.* Drives automation and continuous improvement initiatives that reduce operational risk and manual effort.* Develops deep understanding of Prime Brokerage business processes and supporting technology platforms. The Senior IT Support Analyst provides a broad range of systems / application support, research and analysis, administration, performance availability monitoring and management for own area. **Depth & Scope:*** Works independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others* Acts as subject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution* Leads the support of highly complex and/or comprehensive applications/systems and/or business lines* Identifies root causes and implements targeted and controlled remediation plans* Administers business applications in co-ordination with appropriate stakeholders* Reviews, participates and implements procedures* Researches industry standards, best practices and new innovations in technology and makes recommendations* Designs, reviews, and integrates all application requirements, including functional, security, integration, performance, quality, and operations**Education & Experience:*** Bachelor's degree or Technical Certificate required or work experience equivalent to Bachelor's degree* 5+ years' experience **Physical Requirements:**Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%* Domestic Travel – Occasional* International Travel – Never* Performing sedentary work – Continuous* Performing multiple tasks – Continuous* Operating standard office equipment - Continuous* Responding quickly to sounds – Occasional* Sitting – Continuous* Standing – Occasional* Walking – Occasional* Moving safely in confined spaces – Occasional* Lifting/Carrying (under 25 lbs.) – Occasional* Lifting/Carrying (over 25 lbs.) – Never* Squatting – Occasional* Bending – Occasional* Kneeling – Never* Crawling – Never* Climbing – Never* Reaching overhead – Never* Reaching forward – Occasional* Pushing – Never* Pulling – Never* Twisting – Never* Concentrating for long periods of time – Continuous* Applying common sense to deal with problems involving standardized situations – Continuous* Reading, writing and comprehending instructions – Continuous* Adding, subtracting, multiplying and dividing – Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.