Senior IT Support Analyst - On-Site Tampa

VetJobs; Tampa (FL); Sur place; USD 55 000 - 85 000; Plein temps

Résumé du poste

VetJobs in Tampa, FL seeks a Sr IT Support Analyst to provide end-user technical support, manage IT assets, and assist in deployment, installation, repair and configuration of software and devices for a local manufacturing facility.

You will troubleshoot incidents, deliver user training, perform system administration and ensure security and governance, coordinating with third-party vendors and supporting ongoing technology initiatives.

Qualifications

• Bachelor's degree in CS or related field.
• 3+ years of problem/configuration management or IT administration in a manufacturing setting.
• Strong customer-facing communication and interpersonal skills.
• ITIL framework knowledge is a plus.
• Experience applying security procedures and audits.

Responsabilités

• Provide end-user technical support and manage IT assets.
• Troubleshoot incidents and address configuration or data issues.
• Deliver targeted end-user training for specific job functions.
• Perform system administration and backup/disaster recovery planning.
• Develop/modify minor to medium IT changes following best practices.
• Follow governance and compliance policies and document controls.
• Coordinate IT change controls and runbooks with business units.
• Partner with business groups and conduct monthly IT reviews.
• Participate in technology upgrades, migrations, or transformations.
• Support ad-hoc activities like inventory, cost adjustments, and user access.
• Provide 24/7 on-call support as required and assist after-hours tasks.
• Ensure security is addressed and promote a security-minded culture.
• Coordinate with third-party vendors for incidents and upgrades.

Connaissances

Accounting basics

Networking basics

Customer communication

ITIL knowledge

Security procedures

Adaptability

Formation

Bachelor of Science in Computer Science or related field

3+ years in production manufacturing IT environment

Description du poste

VetJobs in Tampa, FL seeks a Sr IT Support Analyst to provide end-user technical support, manage IT assets, and assist in deployment, installation, repair and configuration of software and devices for a local manufacturing facility.

You will troubleshoot incidents, deliver user training, perform system administration and ensure security and governance, coordinating with third-party vendors and supporting ongoing technology initiatives.