Senior End-User Support Analyst - On-Site IT & Devices

Baycare; Clearwater (FL); On-site; USD 75,000 - 115,000; Full time

Job summary

BayCare is seeking an End-User Support Analyst Sr to provide direct service and end-use support for computing devices across the BayCare system. The role involves incident management, SLA adherence, and handling moves, adds, and changes for devices at the Clearwater site.

The position requires 7 years of computer-related experience or 5 years with an Associate's degree, with preferred qualifications including an Associate or Bachelor's in CS and relevant certifications.

Qualifications

• Experience: 7 years - Computer Related; or 5 years - Relevant experience with Associates.
• Required Education: High School Graduate or Equivalent GED
• Preferred Education: Associates Degree - Related Field
• Preferred Education: Bachelors Degree - Computer Science
• Credentials: MS - Related Field; Or Computer Tech Related - Related Field
• Required: MS Related Field; Or CompTIA A+ OR Microsoft Certified: Endpoint Administrator Associate OR equivalent

Responsibilities

• Provide direct service and end-use support for a wide variety of computing devices and peripherals within the BayCare system.
• Work extensively with the incident management system and fulfill end user requests and resolve issues on computing devices per established SLAs and IS/Field Services procedural standards.
• Typical responsibilities involve moves, adds, and changes for computer devices and responding to break/fix service requests.
• Participate in IS related projects and assist with technology refresh, inventory management, system imaging/staging, and materials distribution.
• Provide phone support and support of mobile devices.
• Exhibit skills and experience to be the sole IS support for a small to medium facility within the system.

Skills

End-user support

Phone support

Incident management

Education

High school diploma or GED

Associates degree (Related Field)

Bachelors degree (Computer Science)

Tools

MS Windows OS

Job description

BayCare is seeking an End-User Support Analyst Sr to provide direct service and end-use support for computing devices across the BayCare system. The role involves incident management, SLA adherence, and handling moves, adds, and changes for devices at the Clearwater site.

The position requires 7 years of computer-related experience or 5 years with an Associate's degree, with preferred qualifications including an Associate or Bachelor's in CS and relevant certifications.