Senior IT Software Architect, CX Platform Lead

DIRECTV; Salt Lake City (UT); Remote; USD 134,000 - 244,000; Full time

Job summary

DIRECTV is seeking a Principal IT Software Engineer 1 to set architectural direction and drive end-to-end solution design across multiple teams and complex systems. The role emphasizes autonomy, mentorship, and strategic planning for CX orchestration platforms centered on AWS, Genesys Cloud, and Salesforce.

You will lead cross-system initiatives, establish standards, guide multi-PI roadmaps, and serve as a technical escalation point while shaping the organization’s engineering governance and

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent practical experience; advanced degree a plus.
• 3 – 5 years of progressive software engineering experience, including significant experience in senior/lead technical roles with at least 2 years focused on high-scale CCaaS, CX enterprise software or Field Services enterprise software.
• Extensive experience designing and building reliable workflows and integrations in major CRMs, specifically Salesforce.
• Experience in AWS services (e.g., Lambda, EC2, SQS, Kinesis) and proven production experience using Terraform for infrastructure provisioning.
• Experience working with REST and SOAP based web-services preferred.
• Recognized subject matter expert with deep, broad technical expertise across software engineering, system design, and architecture.
• Demonstrated track record of designing and delivering large-scale, distributed, and highly available systems.
• Proven ability to influence technical direction and decision-making at an organizational (not just team) level.
• Strong expertise in agile methodologies, SAFe/PI planning, and scaled agile delivery models.
• Exceptional communication and executive presence; able to translate complex technical concepts for both technical and non-technical audiences, including senior leadership.
• Demonstrated success mentoring and developing engineering talent, including senior engineers and tech leads.
• Experience driving enterprise architecture standards, technology governance, or engineering best-practice initiatives.
• Strong business acumen with the ability to connect technical strategy to organizational and business outcomes.

Responsibilities

• Architects and delivers highly complex, cross-system solutions, proactively identifying and resolving dependencies, risks, and technical debt across multiple teams and platforms.
• Sets technical direction and establishes architectural standards, patterns, and best practices adopted across the engineering organization.
• Lead development of data pathways between internal and external systems, especially with integration to CRM, AI Platforms, and APIs.
• Leads and facilitates architectural review boards, design reviews, and technical governance forums, ensuring solutions align with enterprise architecture and long-term technology strategy.
• Drives multi-PI (Program Increment) and multi-quarter technical roadmaps, translating business strategy into actionable engineering initiatives and sequencing work across teams.
• Serves as the primary technical escalation point for the most complex, ambiguous, or high-risk problems, often those without established precedent or playbook.
• Mentors and coaches senior engineers, tech leads, and managers, building organizational depth in technical decision-making, system design, and engineering craftsmanship.
• Champions engineering excellence by defining and promoting best practices, coding standards, tooling strategy, and quality processes across the development community.
• Proactively identifies systemic risks (technical, operational, and organizational) and partners with leadership to shape mitigation strategies and influence prioritization.
• Represents engineering in cross-functional strategic discussions, influencing product, platform, and infrastructure decisions at an organizational level.
• Evaluates emerging technologies and industry trends, making recommendations on adoption that materially affect the technology roadmap.
• Leads technical due diligence for major initiatives, including build-vs-buy decisions, platform migrations, and large-scale re-architecture efforts.
• Drives resolution of critical production issues requiring deep system knowledge and cross-team coordination.

Skills

Architectural leadership

AWS

Salesforce

CRM integration

SAFe/PI planning

Executive communication

Mentoring

Enterprise architecture

Education

Bachelor's degree in Computer Science, Engineering, or related field

Advanced degree

Tools

Terraform

Salesforce

Genesys Cloud

APIs

Job description

DIRECTV is seeking a Principal IT Software Engineer 1 to set architectural direction and drive end-to-end solution design across multiple teams and complex systems. The role emphasizes autonomy, mentorship, and strategic planning for CX orchestration platforms centered on AWS, Genesys Cloud, and Salesforce.

You will lead cross-system initiatives, establish standards, guide multi-PI roadmaps, and serve as a technical escalation point while shaping the organization’s engineering governance and