Senior CX Platform Architect (AWS/Remote)

DIRECTV; Boise (ID); Remote; USD 134,000 - 244,000; Full time

Job summary

DIRECTV is seeking a Principal IT Software Engineer 1 to set architectural direction and drive end-to-end solution design across multiple teams. This remote role centers on CX orchestration platforms leveraging AWS, Salesforce, and integration with CRM systems, AI platforms, and APIs.

You will mentor engineers, lead governance, and shape long-range technology strategy while solving high-impact problems for the CX ecosystem and enterprise services.

Qualifications

• Bachelor’s degree or equivalent practical experience in CS/Engineering.
• 3–5 years in progressive software engineering with lead roles.
• Experience designing reliable workflows and integrations in major CRMs, especially Salesforce.
• AWS services experience and Terraform for infra provisioning.
• Strong communication and ability to influence at executive level.

Responsibilities

• Architect and deliver highly complex, cross-system solutions across teams.
• Set technical direction and architectural standards across engineering.
• Lead data integration between internal/external systems and CRM/AI platforms.
• Lead architectural reviews and governance forums aligned with enterprise strategy.
• Drive multi-PI roadmaps and translate business strategy into engineering initiatives.
• Serve as escalation point for high-risk technical problems; mentor engineers and tech leads.
• Promote engineering excellence through best practices, tooling, and quality processes.

Skills

Architectural leadership

AWS

Salesforce integration

SAFe/PI planning

Mentoring

Executive communication

Education

Bachelor’s degree in Computer Science/Engineering

Advanced degree a plus

Tools

Terraform

REST/SOAP APIs

Salesforce

Genesys Cloud

Job description

DIRECTV is seeking a Principal IT Software Engineer 1 to set architectural direction and drive end-to-end solution design across multiple teams. This remote role centers on CX orchestration platforms leveraging AWS, Salesforce, and integration with CRM systems, AI platforms, and APIs.

You will mentor engineers, lead governance, and shape long-range technology strategy while solving high-impact problems for the CX ecosystem and enterprise services.