Senior IT Architect – CX Platform & Cloud Lead

DIRECTV; Las Vegas (NV); Remote; USD 145,000 - 230,000; Full time

Job summary

DIRECTV is seeking a Principal IT Software Engineer 1 to steer architectural direction and influence engineering standards across multiple teams. You will mentor engineers, govern technical choices, and resolve high-impact problems, with a focus on CX orchestration platforms using AWS, Salesforce, and related tech.

You’ll drive end-to-end design and reliability for scalable, enterprise-grade systems, engaging with leadership to shape long-range planning and risk mitigation across the

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field; advanced degree a plus.
• 3–5 years of progressive software engineering experience, including senior/lead technical roles with at least 2 years in CCaaS/CX/Field Services.
• Experience designing and building reliable workflows and integrations in major CRMs, specifically Salesforce.
• Experience with AWS services (Lambda, EC2, SQS, Kinesis) and Terraform for infra provisioning.
• Experience with REST and SOAP web services.

Responsibilities

• Architects and delivers highly complex, cross-system solutions across teams and platforms.
• Sets technical direction and architectural standards across the engineering org.
• Lead data integration between internal and external systems, incl. CRM, AI Platforms, and APIs.
• Chair architectural reviews and governance forums to align with long-term strategy.
• Drive multi-PI roadmaps, translating business strategy into engineering initiatives.

Skills

Architectural direction

Mentoring

Executive communication

Agile SAFe

Cross-team collaboration

Education

Bachelor's degree in CS or related

Tools

Salesforce

AWS

Terraform

REST/SOAP

Genesys Cloud

Job description

DIRECTV is seeking a Principal IT Software Engineer 1 to steer architectural direction and influence engineering standards across multiple teams. You will mentor engineers, govern technical choices, and resolve high-impact problems, with a focus on CX orchestration platforms using AWS, Salesforce, and related tech.

You’ll drive end-to-end design and reliability for scalable, enterprise-grade systems, engaging with leadership to shape long-range planning and risk mitigation across the