Senior IT Architect – CX Platform & Cloud

DIRECTV; Billings (MT); Remote; USD 1,344,000 - 2,440,000; Full time

Job summary

DIRECTV is seeking a Principal IT Software Engineer to shape architectural direction and drive end-to-end design for CX orchestration platforms, centered on AWS, Genesys Cloud, and Salesforce. This remote role spans the US, excluding Alaska, and emphasizes mentorship and governance across multiple teams.

You will lead multi-PI roadmaps, resolve complex problems, and influence technology strategy at the enterprise level, while championing best practices and high-quality software delivery.

Qualifications

• Bachelor's degree or equivalent practical experience required.
• 3–5 years progressive software engineering experience in senior/lead roles, with CCaaS/CX enterprise software focus.
• Extensive experience designing reliable workflows and integrations in Salesforce.
• Experience with AWS services and Terraform for infrastructure provisioning.
• Experience with REST and SOAP web services.
• Strong SME with broad tech expertise and leadership ability.

Responsibilities

• Architects and delivers highly complex, cross-system solutions across multiple teams.
• Sets technical direction and architectural standards across the engineering org.
• Lead development of data pathways and integrations with CRM, AI Platforms, and APIs.
• Lead architectural reviews and governance forums to align with long-term strategy.
• Drive multi-PI roadmaps translating business strategy into engineering initiatives.
• Serve as primary technical escalation point for high-risk problems.
• Mentor senior engineers and tech leads to raise technical decision quality.
• Promote engineering excellence with coding standards and tooling strategy.
• Identify systemic risks and shape mitigation strategies with leadership.
• Represent engineering in cross-functional discussions influencing product and platform decisions.
• Evaluate emerging tech for roadmap impact and provide recommendations.

Skills

Architectural direction

AWS / Cloud

Salesforce integration

Genesys Cloud

Terraform

REST / SOAP APIs

SAFe / PI planning

Mentoring

Executive communication

Cross-team leadership

Education

Bachelor's degree or equivalent

Tools

Salesforce

Genesys Cloud

AWS

Terraform

Job description

DIRECTV is seeking a Principal IT Software Engineer to shape architectural direction and drive end-to-end design for CX orchestration platforms, centered on AWS, Genesys Cloud, and Salesforce. This remote role spans the US, excluding Alaska, and emphasizes mentorship and governance across multiple teams.

You will lead multi-PI roadmaps, resolve complex problems, and influence technology strategy at the enterprise level, while championing best practices and high-quality software delivery.