Senior IT Services Technician | On-Site & Remote Support

NTT America, Inc.; Texas; Hybrid; USD 34,000 - 55,000; Full time

Benefits offered by this job

Hybrid Working

Career Growth Opportunities

Job summary

NTT DATA is seeking a Senior Services Technician to support client environments with basic equipment setup, software testing, and on-site/remote assistance. You will collaborate with the engineering team to install and troubleshoot servers and network hardware, ensuring reliable operation at client sites.

You will perform routine maintenance, assist with backup systems, and engage with clients to deliver high-quality solutions while meeting timelines and escalating issues as needed.

Qualifications

• High school diploma or equivalent.
• Vendor and product certifications preferred.
• A+ certification is beneficial.

Responsibilities

• Provides support when problems arise and maintains a log/list of repairs.
• Carries out routine server and/or network maintenance tasks.
• Does setup and maintenance of backup systems for desktops and file servers.
• Engages with clients and may assist with software/hardware installation and break/fix tasks.
• Ensures hardware/software installed at client sites under supervision of senior colleagues.
• Tests installations and helps fix performance issues, escalating problems as needed.
• Contributes to client engagement and team success by delivering quality solutions.
• Proactively monitors the ITSM queues.
• Accountable for quality and timelines of own deliverables; minimal daily instruction.
• Performs any other related task as required.

Skills

Interpersonal skills

Verbal communication

Written communication

Problem solving

Initiative

Teamwork across cultures

Customer focus

Adaptability

Active Directory knowledge

Education

High school diploma or equivalent

A+ certification (beneficial)

Job description

NTT DATA is seeking a Senior Services Technician to support client environments with basic equipment setup, software testing, and on-site/remote assistance. You will collaborate with the engineering team to install and troubleshoot servers and network hardware, ensuring reliable operation at client sites.

You will perform routine maintenance, assist with backup systems, and engage with clients to deliver high-quality solutions while meeting timelines and escalating issues as needed.