Senior Services Technician

NTT Limited; Texas; Hybrid; USD 34,000 - 55,000; Full time

Benefits offered by this job

Hybrid Working

Career Growth Opportunities

Job summary

NTT DATA is seeking a Senior Services Technician to support client environments with basic equipment setup, software testing, and on-site/remote assistance. You will collaborate with the engineering team to install and troubleshoot servers and network hardware, ensuring reliable operation at client sites.

You will perform routine maintenance, assist with backup systems, and engage with clients to deliver high-quality solutions while meeting timelines and escalating issues as needed.

Qualifications

• High school diploma or equivalent.
• Vendor and product certifications preferred.
• A+ certification is beneficial.

Responsibilities

• Provides support when problems arise and maintains a log/list of repairs.
• Carries out routine server and/or network maintenance tasks.
• Does setup and maintenance of backup systems for desktops and file servers.
• Engages with clients and may assist with software/hardware installation and break/fix tasks.
• Ensures hardware/software installed at client sites under supervision of senior colleagues.
• Tests installations and helps fix performance issues, escalating problems as needed.
• Contributes to client engagement and team success by delivering quality solutions.
• Proactively monitors the ITSM queues.
• Accountable for quality and timelines of own deliverables; minimal daily instruction.
• Performs any other related task as required.

Skills

Interpersonal skills

Verbal communication

Written communication

Problem solving

Initiative

Teamwork across cultures

Customer focus

Adaptability

Active Directory knowledge

Education

High school diploma or equivalent

A+ certification (beneficial)

Job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA The Senior Services Technician has the required demonstrated experience and is responsible for the basic equipment setup and configuration of associated software at client sites. They collaborate and work closely with the engineering team to provide install and break/fix functions for clients and may also install and test both new software and/or hardware. The Senior Services Technician is required to maintain both servers and/or network hardware and will also diagnose and troubleshoot hardware failures and provide technical support, escalating unresolved issues when appropriate. The Senior Services Technician provides telephonic, remote, and on‑site support to clients.

Key responsibilities

• Provides support when problems arise and maintains a log and/or list of all the required repairs.
• Carries out routine server and/or network maintenance tasks.
• Does setup and maintenance of backup systems for desktops and file servers.
• Engages with clients and may assist with software and hardware installation and break/fix function at moderate levels of complexity.
• Ensures the operational hardware and the associated software are installed on client sites, under the supervision and guidance of more senior colleagues.
• Tests installations and assist with fixing performance issues of installed software, escalating problems where applicable.
• Contributes to client engagement and the success of the team by working with the team to ensure a quality solution for the client.
• Proactively monitors the ITSM queues.
• Accountable for quality and timelines of own deliverables, normally receiving little instruction on daily work with general instructions given on newly introduced assignments.
• Performs any other related task as required.

To thrive in this role, you need to have

• Displays good interpersonal skills.
• Good verbal and written communication skills.
• Good problem‑solving skills.
• Ability to take initiative and complete tasks on time within very little daily instruction.
• Ability to work as part of a team and communicate and work across different cultures and social groups.
• Ability to place the client at the forefront of all interactions, understanding their requirements and creating a positive client experience.
• Ability to adapt to different requirements/scenarios.
• Relevant Active Directory knowledge (moving of user/computers accounts between OUs/disabling computers).

Academic qualifications and certifications: High school diploma or equivalent qualification. Relevant vendor and product certification together with the required vocational training completed preferred. A+ certification is beneficial, but not crucial.

Required experience: Demonstrable related experience grained within a similar IT environment. Demonstrable related experience with the relevant operating systems on server platforms.

Workplace type: Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centres as well as established and start‑up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future. You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!