Senior IT Services Account Manager

Partner Company; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

Partner Company is seeking a seasoned IT client service manager to lead day-to-day delivery for key contracted accounts in the United States. You will ensure SLA adherence, monitor service performance, assist with reporting and service-credit calculations, and support transitions, governance, and continuous improvement initiatives, deputizing for senior leadership when needed.

Ideal candidates bring 8–10 years in IT client service management, ITIL V3 certification, and strong Power BI/advanced

Qualifications

• 8–10 years in IT client service management.
• ITIL V3 certification.
• Experience with Power BI and advanced Office is a plus.

Responsibilities

• Support day-to-day management of contracted IT services for key accounts.
• Ensure delivery meets SLAs, quality standards, and customer expectations.
• Monitor service performance, assist with reporting and service credit calculations.
• Support transitions, governance, and continuous improvement initiatives.
• Coordinate escalations and deputize for senior leadership when needed.

Skills

Power BI

Advanced Office

SIAM exposure

Education

ITIL V3 certified

Job description

Partner Company is seeking a seasoned IT client service manager to lead day-to-day delivery for key contracted accounts in the United States. You will ensure SLA adherence, monitor service performance, assist with reporting and service-credit calculations, and support transitions, governance, and continuous improvement initiatives, deputizing for senior leadership when needed.

Ideal candidates bring 8–10 years in IT client service management, ITIL V3 certification, and strong Power BI/advanced