Account Manager

Augusta Hitech; Plano (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading technology firm is seeking an Account Manager to join their Professional Services team. This role involves managing and growing relationships with healthcare clients and ensuring the delivery of IT and software solutions. Candidates should have 2–5 years of experience in account management and a background in healthcare IT projects. Strong communication, negotiation, and relationship-building skills are essential for success in this position.

Qualifications

• 2–5 years of experience in Account Management, Client Services, or IT Professional Services.
• Experience in farming existing accounts and driving account growth.
• Prior experience working with healthcare clients or healthcare IT projects preferred.

Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Farm existing accounts by identifying upselling and cross-selling opportunities.
• Build strong client relationships through regular onsite meetings and engagement activities.
• Collaborate with delivery teams to ensure successful execution of IT and software projects.
• Understand client objectives and translate them into actionable delivery solutions.
• Track project progress, deliverables, financials, and client satisfaction metrics.
• Support contract renewals, SOWs, and client reporting in collaboration with senior management.
• Travel to client sites as required for relationship management and account growth.

Skills

Account management

Client services experience

Communication skills

Negotiation skills

Relationship-building

Problem-solving

Education

Bachelor's degree in Business, IT, Healthcare or related field

Job description

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We are seeking a motivated and client-focused Account Manager to join our Professional Services team onsite in the USA. In this role, you will manage and grow relationships with our healthcare clients, ensuring seamless delivery of software development and IT solutions. You will be responsible not only for delivery management but also for farming existing accounts—building strong, long-term partnerships and identifying opportunities for business expansion.

This position is ideal for candidates with 2–5 years of account management or client services experience who are eager to grow into senior leadership roles within client management.

Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Farm existing accounts by identifying upselling and cross-selling opportunities.
• Build strong client relationships through regular onsite meetings, reviews, and client engagement activities.
• Collaborate with delivery teams to ensure successful execution of IT and software development projects.
• Understand client objectives and translate them into actionable delivery solutions.
• Track project progress, deliverables, financials, and client satisfaction metrics.
• Support contract renewals, SOWs, and client reporting in collaboration with senior management.
• Travel to client sites as required for relationship management and account growth.

Qualifications

• Bachelor’s degree in Business, IT, Healthcare, or related field.
• 2–5 years of experience in Account Management, Client Services, or IT Professional Services.
• Experience in farming existing accounts and driving account growth.
• Prior experience working with healthcare clients or healthcare IT projects is strongly preferred.
• Excellent communication, negotiation, and relationship-building skills.
• Strong problem-solving skills with the ability to manage multiple accounts simultaneously.
• Willingness to travel and meet clients onsite as part of relationship management.