Account Manager

Krasan Consulting Services; Springfield (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

A consulting firm is seeking an experienced IT Account Manager to oversee client relationships in both government and commercial sectors. This role involves managing client accounts, ensuring satisfaction, and driving strategic initiatives in IT services. The ideal candidate has 5+ years in account management, excellent relationship-building skills, and a basic understanding of IT solutions. Full-time position located in Springfield, Illinois.

Qualifications

• 5+ years of experience in account management, client success, or business development.
• Basic understanding of managed services, cloud computing, cybersecurity, and software solutions.
• Demonstrated success in growing client accounts and driving strategic initiatives.

Responsibilities

• Serve as the primary point of contact for assigned clients.
• Build and maintain long-term, trusted client relationships.
• Identify upsell, cross-sell, and renewal opportunities.

Skills

Client account management

Relationship-building

Communication skills

Analytical skills

Education

Bachelor’s degree in business or Information Technology

Master’s degree

Tools

CRM tools (Pipedrive, Salesforce, HubSpot)

Job description

Overview

We are seeking an experienced IT Account Manager to oversee client relationships across government and commercial sectors. This individual will serve as a trusted service representative to clients, driving customer satisfaction, technology adoption, and proactive account management.

The Account Manager will collaborate closely with delivery teams, pre-sales engineers, client representatives and executive leadership to ensure the success of IT services, managed services, software solutions, and consulting engagements.

Responsibilities

• Client Relationship Management: Serve as the primary point of contact for assigned clients.
• Build and maintain long-term, trusted client relationships to drive satisfaction and loyalty.
• Conduct regular account reviews, client strategy sessions, and performance updates.
• Ensure contract compliance and quality.
• Account Growth and Strategy: Identify upsell, cross-sell, and renewal opportunities aligned to client needs and strategic goals and share with Client Representatives for development.
• Develop account plans and collaborate with sales, delivery, and marketing teams to execute.
• Support capture management for RFPs, RFIs, and unsolicited proposals in both public and private sectors.
• Solution Alignment: Have a fundamental understanding of client business drivers and map technology solutions (cloud, cybersecurity, digital transformation, application services, etc.) to their needs.
• Facilitate discussions around IT modernization, compliance, emerging technologies, and risk mitigation.
• Operational Excellence: Work with service delivery teams to ensure high-quality project execution and SLA performance.
• Track and report on KPIs such as client satisfaction scores, contract renewals, and revenue growth.
• Compliance and Contracts: Maintain knowledge of procurement processes, contract and compliance requirements.
• Ensure adherence to customer and regulatory standards.

Required Skills

• 5+ years of experience in account management, client success, or business development roles. IT or service industry experience is not required but preferred.
• Basic fundamental understanding of managed services, cloud computing, cybersecurity, and software solutions.
• Demonstrated success in growing client accounts and driving strategic initiatives.
• Excellent relationship-building and communication skills.
• Ability to work independently and collaboratively across technical and business teams.
• Bachelor’s degree in business, Information Technology, or a related field (master’s degree preferred).
• PMP, ITIL, or similar certifications are a plus.

Preferred Attributes

• Experience working with CRM tools (e.g., Pipedrive, Salesforce, HubSpot).
• Strong analytical and problem-solving skills.
• Background in public sector compliance (e.g., FedRAMP, State IT Standards) and/or contracting knowledge.
• Familiarity with strategic IT trends such as AI, low-code platforms (like Power Apps), and digital citizen experience.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Consulting and Information Technology

Industries

• IT Services and IT Consulting