Associate Client Service Manager (Fully Remote)

Partner Company; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

Partner Company is seeking a seasoned IT client service manager to lead day-to-day delivery for key contracted accounts in the United States. You will ensure SLA adherence, monitor service performance, assist with reporting and service-credit calculations, and support transitions, governance, and continuous improvement initiatives, deputizing for senior leadership when needed.

Ideal candidates bring 8–10 years in IT client service management, ITIL V3 certification, and strong Power BI/advanced

Qualifications

• 8–10 years in IT client service management.
• ITIL V3 certification.
• Experience with Power BI and advanced Office is a plus.

Responsibilities

• Support day-to-day management of contracted IT services for key accounts.
• Ensure delivery meets SLAs, quality standards, and customer expectations.
• Monitor service performance, assist with reporting and service credit calculations.
• Support transitions, governance, and continuous improvement initiatives.
• Coordinate escalations and deputize for senior leadership when needed.

Skills

Power BI

Advanced Office

SIAM exposure

Education

ITIL V3 certified

Job description

• Support day-to-day management of contracted IT services for key accounts.
• Ensure delivery meets SLAs, quality standards, and customer expectations.

Key Responsibilities:

• Monitor service performance, assist with reporting and service credit calculations.
• Support transitions, governance, and continuous improvement initiatives.
• Coordinate escalations and deputize for senior leadership when needed.

Requirements:

• 8-10 years in IT client service management, ITIL V3 certified.
• Strong Power BI, advanced Office, and SIAM exposure preferred.

Partner Company

Our partner delivers contracted IT services to key customer accounts, including UK public sector organizations, with a focus on service reliability and customer satisfaction. It is a structured, process-driven environment supporting mission-critical applications.