Senior IT Service Analyst — Process & Automation

TXU Energy; Kentucky; On-site; USD 85,000 - 110,000; Full time

Job summary

Vistra seeks an Analyst V in Technology Services to drive documentation, configure applications, and support activities. The role focuses on identifying and implementing process, tool, and measurement improvements to enhance service quality and user experience.

You will train technology and business users, lead cross-team initiatives, and develop metrics while partnering with architecture, development, and business teams to deliver practical value.

Qualifications

• 5-7 years professional experience in a technology or business field.
• Professional certifications (e.g., ITIL, CSM, AWS).
• Demonstrated ability to lead, track, and communicate status of cross-team initiatives.
• Demonstrated ability to identify, evaluate, and implement opportunities for automation and continuous improvement of ITIL-aligned processes.
• Demonstrated ability to create and update process documentation.
• Ability to learn quickly, be self-motivated to improve knowledge and tackle new challenges
• Exceptional organizational skills, communication skills, and attention to detail required
• Proficient at creating leadership-level communications and presenting to and interacting with leaders
• Must demonstrate an energetic, hands‑on, enthusiastic, results‑oriented approach as a team player.

Responsibilities

• Facilitate daily operational activities and measure process quality and compliance.
• Employ statistical methods to analyze and configure applications to improve the customer experience and provide practical solutions to problems.
• Identify, evaluate, and implement automation and continuous improvement ideas supporting ITIL-aligned processes.
• Partner with business users, process owners, architecture and development teams to ensure effective application use.
• Lead, track, and communicate status of cross-team initiatives.
• Develop and maintain positive working relationships with technology teams, business teams, and vendors in order to promote alignment between functions.
• Design and create metrics for improved measurement and reporting.
• Create and update documentation.
• Understand and apply Vistra value drivers to identify and deliver innovative value creation ideas.
• Train the TS and end user community to increase adoption and communication of TS processes.
• Apply understanding of financial principles to team initiatives.
• Provide domain guidance to less experienced team members.

Skills

Leadership

Communication

Process improvement

Data analysis

Education

ITIL

CSM

AWS

Job description

Vistra seeks an Analyst V in Technology Services to drive documentation, configure applications, and support activities. The role focuses on identifying and implementing process, tool, and measurement improvements to enhance service quality and user experience.

You will train technology and business users, lead cross-team initiatives, and develop metrics while partnering with architecture, development, and business teams to deliver practical value.