Senior IT Services Analyst: Process & Automation Leader

Vistra Energy; Irving (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Vistra Corporate Services Company in Irving, TX is seeking a Sr. Analyst for Technology Services to identify and drive documentation and process improvements, configure applications, and support activities.

The role builds relationships with business and technology users to learn business processes and enhance user experience. Responsibilities include delivering cross-team initiatives, creating metrics, updating documentation, and training users on TS processes.

Qualifications

• Bachelor's degree or professional certification in technology, business or related field.
• 7–10 years of professional experience in technology or business.
• ITIL, AWS certifications are a plus.
• Ability to lead, track, and communicate status of cross-team initiatives.
• Strong organizational skills, communication skills, and attention to detail.
• Experience creating executive-level communications and presenting to leaders.

Responsibilities

• Coordinate daily operational activities and measure process quality and compliance.
• Analyze and configure applications to improve the customer experience and add business value.
• Identify, evaluate, and implement automation and ITIL-aligned improvements.
• Partner with business users, architecture and development teams for effective application use.
• Deliver cross-team initiatives related to applications and processes.
• Train TS and end users to increase adoption of TS processes.
• Provide domain guidance to less experienced team members.

Job description

Vistra Corporate Services Company in Irving, TX is seeking a Sr. Analyst for Technology Services to identify and drive documentation and process improvements, configure applications, and support activities.

The role builds relationships with business and technology users to learn business processes and enhance user experience. Responsibilities include delivering cross-team initiatives, creating metrics, updating documentation, and training users on TS processes.