Senior IT Analyst - Process Improvement & Automation

TXU Retail Services Company

Irving (TX)

On-site

USD 90,000 - 120,000

Full time

14 days+

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Job summary

Vistra Corporate Services Company in Irving, Texas is seeking a Sr Analyst in Technology Services to identify and drive documentation and process improvements, maintain and configure applications, and support IT operations. You will develop relationships with business and technology users to understand processes and deliver measurable value.

The role emphasizes automation, ITIL-aligned processes, metrics, reporting, and training to improve user adoption and service quality across

Qualifications

Experience in technology or business field.
7–10 years professional experience in a technology or business field.
Certifications a plus (ITIL, CSM, AWS).

Responsibilities

Coordinate daily operational activities and measure process quality and compliance.
Employ statistical methods to analyze and configure applications to improve customer experience.
Identify, evaluate, and implement automation and continuous improvement initiatives for ITIL-aligned processes.
Partner with business users, architecture and development teams to ensure effective application use.
Deliver cross-team initiatives related to applications and processes supported by the team.
Design and create metrics for improved measurement and reporting.