Senior IT Process Automation Analyst

TXU Energy; Town of Texas, Northern (WI, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Vistra Corporate Services Company is seeking an Analyst V in Technology Services at the Comanche Peak Plant to drive documentation, optimize processes, and configure applications. You will partner with IT and business units to deliver improvements and training for users to enhance service delivery.

The role requires strong ITIL knowledge, 5–7 years of experience, and professional certifications. You will influence cross-team initiatives and create valuable metrics.

Qualifications

• Experienced gained through college degree programs and or certifications in business or technology related field.
• 5-7 years professional experience in a technology or business field
• Professional certifications (e.g., ITIL, CSM, AWS)
• Demonstrated ability to lead, track, and communicate status of cross-team initiatives.
• Demonstrated ability to identify, evaluate, and implement opportunities for automation and continuous improvement of ITIL-aligned processes.
• Demonstrated ability to create and update process documentation.
• Ability to learn quickly, be self-motivated to improve knowledge and tackle new challenges
• Exceptional organizational skills, communication skills, and attention to detail required
• Proficient at creating leadership-level communications and presenting to and interacting with leaders
• Must demonstrate an energetic, hands-on, enthusiastic, results-oriented approach as a team player, capable of adding significant value to the existing team.

Responsibilities

• Facilitate daily operational activities and measure process quality and compliance.
• Analyze and configure applications to improve the customer experience.
• Identify, evaluate, and implement opportunities for automation and continuous improvement of ITIL-aligned processes.
• Partner with business users, process owners, architecture and development teams to ensure effective application use.
• Lead, track, and communicate status of cross-team initiatives.
• Develop and maintain positive working relationships with technology teams, business teams, and vendors.
• Design and create metrics for improved measurement and reporting.
• Create and update documentation.
• Train the TS and end user community to increase adoption and communication of TS processes.
• Apply understanding of financial principles to team initiatives.
• Provide domain guidance to less experienced team members.

Skills

ITIL

CSM

AWS

Leadership

Automation

Documentation

Communication

Organizational

Attention to detail

Education

College degree or certifications

Job description

Vistra Corporate Services Company is seeking an Analyst V in Technology Services at the Comanche Peak Plant to drive documentation, optimize processes, and configure applications. You will partner with IT and business units to deliver improvements and training for users to enhance service delivery.

The role requires strong ITIL knowledge, 5–7 years of experience, and professional certifications. You will influence cross-team initiatives and create valuable metrics.