Senior IT Services Analyst - Process & Automation

TXU Retail Services Company; Northern (KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Vistra Corporate Services Company in Perry, OH seeks an Analyst V in Technology Services to drive process improvements, configure applications, and support ITIL-aligned processes. You will play a pivotal role in optimizing service delivery and training users.

You will collaborate with business users, architecture and development teams to implement automation, measure performance, and maintain documentation while improving system availability and customer experience.

Qualifications

• College degree or certifications in business or technology.
• 5-7 years of professional experience in technology or business.
• Certifications such as ITIL, CSM, AWS are preferred.
• Ability to learn quickly and tackle new challenges.

Responsibilities

• Facilitate daily operational activities and measure process quality.
• Analyze and configure applications to improve customer experience.
• Identify and implement automation and ITIL-aligned improvements.
• Lead cross-team initiatives and report status to stakeholders.
• Create and update process documentation and metrics.

Skills

Leadership communication

ITIL

Automation

Process improvement

Cross-team collaboration

Documentation

Vendor coordination

Stakeholder management

Education

Bachelor's degree in business or technology

Tools

AWS

ITIL

Job description

Vistra Corporate Services Company in Perry, OH seeks an Analyst V in Technology Services to drive process improvements, configure applications, and support ITIL-aligned processes. You will play a pivotal role in optimizing service delivery and training users.

You will collaborate with business users, architecture and development teams to implement automation, measure performance, and maintain documentation while improving system availability and customer experience.