Senior IT Process & Documentation Analyst

Intellibee Inc; Spartanburg (SC); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Long-Term Stability

Comprehensive Health Coverage

Future Planning: 401(k)

GC Assistance

Job summary

IntelliBee Inc in Spartanburg, SC seeks a Senior Business Analyst to lead discovery sessions, inventory documentation, and analyze IT/business processes. You will create process maps using Visio and MS 365, identify gaps, and prioritize SOPs and runbooks.

Collaboration with a Technical Writer and governance development are key facets of the role. Required 10+ years in complex IT environments, strong elicitation and stakeholder-management skills, and proficiency with Microsoft 365/Visio.

Qualifications

• Bachelor's degree in Information Technology, Information Systems, Business, or related field or equivalent experience.
• Demonstrated experience and quality of prior work are valued over certifications.
• Strong ability to elicit requirements and manage stakeholders.

Responsibilities

• Lead discovery sessions, interviews, and workshops with IT teams and County stakeholders.
• Inventory existing technical, operational, security, system, application, infrastructure, and recovery documentation.
• Analyze and document current-state business and IT processes, workflows, roles, dependencies, handoffs, and pain points.
• Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other analysis artifacts using Microsoft Visio and Microsoft 365.
• Identify documentation gaps, single points of knowledge, process risks, inconsistencies, and opportunities for standardization.
• Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
• Translate SME knowledge into clear, structured source material and collaborate closely with the Technical Writer.
• Facilitate review and validation sessions to ensure documented processes accurately reflect County operations.
• Maintain a documentation backlog, status tracking, priorities, ownership, and dependencies.
• Support development of documentation standards, templates, governance, ownership, review cycles, and repository organization.

Skills

Requirements elicitation

Stakeholder management

Facilitation

Interviewing

Process mapping

IT/business analysis

Documentation

Cross-functional collaboration

Education

Bachelor's degree in IT/IS/Business

Tools

Microsoft Visio

Microsoft 365

SharePoint

Job description

IntelliBee Inc in Spartanburg, SC seeks a Senior Business Analyst to lead discovery sessions, inventory documentation, and analyze IT/business processes. You will create process maps using Visio and MS 365, identify gaps, and prioritize SOPs and runbooks.

Collaboration with a Technical Writer and governance development are key facets of the role. Required 10+ years in complex IT environments, strong elicitation and stakeholder-management skills, and proficiency with Microsoft 365/Visio.