Technical Writer & Business Analyst — SC

American business solutions inc; Spartanburg (SC); On-site; USD 70,000 - 90,000; Full time

Job summary

American business solutions inc in Spartanburg, SC seeks a Business Analyst/Technical Writer to deliver professional documentation for complex IT environments. You will craft SOPs, runbooks, system documentation, and knowledge articles, working with IT SMEs to ensure accuracy and clarity.

The role relies on MS 365 tools, SharePoint, Visio, and strong editing/architecture skills to produce high-quality materials and maintain documentation standards.

Qualifications

• Bachelor's degree in Technical Communication or related field or equivalent experience.
• 5+ years of demonstrated technical-writing experience for IT/tech environments.
• Proficient with Microsoft 365 (Word, SharePoint, Excel, PowerPoint, Teams).
• Strong proficiency with Visio for diagrams and workflows.
• Experience producing SOPs, runbooks, system docs, knowledge articles.
• Strong editing, information-architecture, formatting, and QC skills.
• Ability to work with technical SMEs across IT disciplines.

Responsibilities

• Produce professional documentation for complex IT environments.
• Create SOPs, runbooks, system documentation, and knowledge articles.
• Maintain information architecture, formatting, and quality control.
• Collaborate with technical SMEs across infrastructure, applications, and cybersecurity.

Skills

Technical writing

SOPs & runbooks

Editing

Information architecture

Collaboration with SMEs

Documentation for IT environments

Education

Bachelor's degree in Technical Communication or related field

Equivalent professional experience

Tools

Microsoft 365

SharePoint

Excel

PowerPoint

Teams

Visio

Job description

American business solutions inc in Spartanburg, SC seeks a Business Analyst/Technical Writer to deliver professional documentation for complex IT environments. You will craft SOPs, runbooks, system documentation, and knowledge articles, working with IT SMEs to ensure accuracy and clarity.

The role relies on MS 365 tools, SharePoint, Visio, and strong editing/architecture skills to produce high-quality materials and maintain documentation standards.