Business Analyst/Technical Writer(Local to SC)

American business solutions inc; Spartanburg (SC); On-site; USD 70,000 - 90,000; Full time

Job summary

American business solutions inc in Spartanburg, SC seeks a Business Analyst/Technical Writer to deliver professional documentation for complex IT environments. You will craft SOPs, runbooks, system documentation, and knowledge articles, working with IT SMEs to ensure accuracy and clarity.

The role relies on MS 365 tools, SharePoint, Visio, and strong editing/architecture skills to produce high-quality materials and maintain documentation standards.

Qualifications

• Bachelor's degree in Technical Communication or related field or equivalent experience.
• 5+ years of demonstrated technical-writing experience for IT/tech environments.
• Proficient with Microsoft 365 (Word, SharePoint, Excel, PowerPoint, Teams).
• Strong proficiency with Visio for diagrams and workflows.
• Experience producing SOPs, runbooks, system docs, knowledge articles.
• Strong editing, information-architecture, formatting, and QC skills.
• Ability to work with technical SMEs across IT disciplines.

Responsibilities

• Produce professional documentation for complex IT environments.
• Create SOPs, runbooks, system documentation, and knowledge articles.
• Maintain information architecture, formatting, and quality control.
• Collaborate with technical SMEs across infrastructure, applications, and cybersecurity.

Skills

Technical writing

SOPs & runbooks

Editing

Information architecture

Collaboration with SMEs

Documentation for IT environments

Education

Bachelor's degree in Technical Communication or related field

Equivalent professional experience

Tools

Microsoft 365

SharePoint

Excel

PowerPoint

Teams

Visio

Job description

Business Analyst/Technical Writer(Local to SC)

Location : Spartanburg, SC

Required Skills

Bachelor's degree in Technical Communication, English, Information Technology, Information Systems, or a related field, OR equivalent relevant professional experience.

5+ years of demonstrated technical-writing experience producing professional documentation for complex IT or technology environments.

Advanced proficiency with Microsoft 365, especially Word and SharePoint, plus Excel, PowerPoint, Teams, and related collaboration tools.

Strong proficiency with Microsoft Visio for technical diagrams, workflows, process maps, and supporting visuals.

Demonstrated experience producing SOPs, runbooks, system documentation, operational procedures, knowledge articles, or comparable technical deliverables.

Strong editing, information-architecture, document-organization, formatting, and quality-control skills.

Ability to work directly with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.

Preferred Skills

Certified Professional Technical Communicator (CPTC), ITIL Foundation, or comparable technical-writing/IT certification.

Experience documenting cybersecurity, infrastructure, incident response, disaster recovery, business continuity, or IT service-management environments.

Experience with documentation recovery, knowledge-management, or large-scale documentation-standardization initiatives.

Experience designing and administering SharePoint-based documentation libraries, templates, metadata, and lifecycle practices.

Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.

Government or other highly regulated environment experience.

Skills :

Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.

Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.