Senior IT Operations & Security Specialist

ASSA ABLOY Group; Memphis (TN); On-site; USD 65,000 - 86,000; Full time

Job summary

The ASSA ABLOY Group in Memphis, TN is seeking a Senior IT Specialist to ensure business processes and supporting systems meet stakeholder needs. You will manage day-to-day IT operations, support on-site users, and lead IT projects aligned with business goals.

The role requires a solid IT background, strong communication, and the ability to work weekends. You will collaborate with infrastructure teams and contribute to a secure, reliable IT environment.

Qualifications

• Bachelor’s degree in IT or related field; 2–3 years IT support experience.
• Excellent oral and written communication skills.
• Windows 10, Office 2016/365, Windows Server 2012/2016 familiarity.

Responsibilities

• Ensure day-to-day operations run effectively and efficiently.
• Troubleshoot hardware and software issues on client systems.
• Patch servers, laptops, and PCs; maintain infrastructure docs.
• Use ServiceNow for incident and service requests.
• Provide on-site user support and exceptional customer service.
• Lead IT projects and ensure alignment with business goals.

Skills

Excellent oral and written

Time management

Organizational skills

Customer service

Weekend/off hours readiness

Education

Bachelor’s degree or equivalent in IT/CS

Tools

Windows 10

Office 2016/365

Windows Server 2012/2016

Active Directory

Group Policy

MDM solutions

Smartphones knowledge

VMware vSphere/ESXi

Nutanix HCI

Microsoft Azure

CCTV/Access Control

Job description

The ASSA ABLOY Group in Memphis, TN is seeking a Senior IT Specialist to ensure business processes and supporting systems meet stakeholder needs. You will manage day-to-day IT operations, support on-site users, and lead IT projects aligned with business goals.

The role requires a solid IT background, strong communication, and the ability to work weekends. You will collaborate with infrastructure teams and contribute to a secure, reliable IT environment.