Sr. IT Specialist

ASSA ABLOY Global Solutions; Memphis (TN); On-site; USD 70,000 - 100,000; Full time

Job summary

ASSA ABLOY Global Solutions is seeking a Senior IT Specialist in Memphis to ensure business systems meet stakeholder needs and run with minimal downtime.

You will support laptops, desktops, and mobile devices; troubleshoot issues; patch servers; maintain infrastructure documentation; and manage incidents via ServiceNow. Strong AD/GP, VMware, Nutanix, Azure, and security focus are essential.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• 2-3 Years of IT Support Experience.
• Excellent oral and written communication skills.
• Strong time management and organizational skills.
• Proficient with Windows 10, Office 2016/365, and Windows Server 2012/2016.
• Knowledge of Active Directory and Group Policy.
• Familiarity with VMware vSphere/ESXi, Nutanix HCI, and Azure.

Responsibilities

• Ensures day-to-day operations are running effectively and efficiently across devices and services.
• Troubleshoot hardware and software issues on client systems.
• Server, laptop, and PC patching; maintain IT infrastructure and documentation.
• Use ServiceNow for incident and service requests; provide on-site support.
• Ensure security and integrity of IT systems and data.
• Lead IT projects to timely completion aligned with business goals.

Skills

Communication

Time management

Customer service

Fast-paced environment

Availability weekends/off hours

Education

Bachelor's degree in Information Technology or Computer Science or related field

Tools

Active Directory & Group Policy

VMware vSphere/ESXi

Nutanix HCI

Microsoft Azure

Office 365

Windows 10

Windows Server 2012/2016

MDM solutions

CCTV & Access Control Systems

Job description

The primary role of the Senior IT Specialist is to ensure that business processes and supporting systems continue to meet business project stakeholder needs. This position is vital to the operations team’s success and ensures seamless production with minimal to no downtime.

Primary Responsibilities:

• Ensures day-to-day operations are running effectively and efficiently. This includes, but is not limited to:
  • Laptops, desktops, and tablets
  • Cell phones and desk phones
  • Document Printers, Label Printers, and Xerox MFPs
  • Handheld RF Mobile Computers
• Troubleshoot hardware and software issues on client systems.
• Server, laptop, and PC patching
• Maintain existing IT infrastructure and process documentation.
• Discipline to use tools for incident and service request management (ServiceNow)
• Provide exceptional customer service and technical support for on-site users
• Resolve issues or elevate them in a timely manner to the appropriate support level.
• Oversee the integrity and security of IT systems, ensuring they meet organizational needs.
• Provide advanced support for desktop and laptop computers, applications, and related technology.
• Lead IT projects, ensuring timely completion and alignment with business goals.

Education Requirements, Skills and Abilities: Knowledge/Skills:

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
  2 - 3 Years of IT Support Experience
• Excellent oral and written communication skills
• Strong Time management and organizational skills
• Windows 10
• Microsoft Office 2016, Office 365
• Windows Server 2012/2016
• Working knowledge of Active Directory and Group Policy
• Knowledge of smartphones and MDM solutions
• PC and server hardware knowledge
• Familiarity with VMware vSphere and ESXi a plus
• Familiarity with Nutanix HCI a plus
• Intermediate knowledge of Microsoft Azure a plus
• Familiarity with CCTV and Access Control Systems a plus
• Excellent customer service skills - ability to interact with all levels in a courteous, helpful, and professional manner
• Unquestionable ethics with proven ability to deal with a high level of confidentiality
• Must be available to work weekends and off hours on occasion
• Must be able to work effectively in a fast-paced environment and exhibit a strong sense of urgency
• Must be available to work weekends and off hours occasionally

At this time, we are unable to provide employment sponsorship for any positions. Candidates must be authorized to work in the United States without current or future sponsorship requirements.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, its important to us to have diverse, inclusive teams, and we value different perspectives and experiences.