Senior IT Operations & PCaaS Lead

Hcl-America-Solutions-Inc; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

Hcl-America-Solutions-Inc is seeking a Sr Administrator (Support & Operations) to own the PCaaS lifecycle, deploy new-hire setups, perform hardware refreshes, and decommissioning. You will provide day-to-day end-user support for desktops, laptops, printers, peripherals, and mobile devices in SCIF environments, and help manage AV setups and facilities moves.

Additional responsibilities include partnering with business units and external vendors, ensuring SLA compliance, and supporting disaster

Responsibilities

• Own the full PCaaS lifecycle: deployment, new-hire setups, hardware refreshes, and decommissioning
• Provide day-to-day end-user support for desktops, laptops, printers, peripherals, mobile devices in SCIF environments
• Manage printer support, peripherals ordering/stockpiling/installation, and electronic waste disposal
• Support conference rooms, meeting AV setups, and ad-hoc meeting/event tech needs
• Assist with real estate transactions, program buildouts, and facility moves
• Troubleshoot manufacturing & engineering tools, shop-floor terminals, and related peripherals
• Perform patching, basic administration, storage management, and data protection tasks
• Handle network operations: port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/support
• Participate in data closet management, cable management, and physical infrastructure upkeep
• Support disaster recovery tasks, backup verification, and basic business continuity activities
• Manage SLA compliance, CSAT scores, ticket backlog, and major incident support
• Perform data spill remediation, system compliance checks, and support security applications
• Partner with business units, manufacturing teams, engineering groups, and external vendors as needed
• Take complete ownership of issues until full resolution has been achieved

Job description

Hcl-America-Solutions-Inc is seeking a Sr Administrator (Support & Operations) to own the PCaaS lifecycle, deploy new-hire setups, perform hardware refreshes, and decommissioning. You will provide day-to-day end-user support for desktops, laptops, printers, peripherals, and mobile devices in SCIF environments, and help manage AV setups and facilities moves.

Additional responsibilities include partnering with business units and external vendors, ensuring SLA compliance, and supporting disaster