PCaaS & End-User IT Support Lead

HCL Technologies Limited; Mason (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Pharmacy

Life insurance

AD&D

Disability insurance

Employee assistance program

401(k) retirement plan

Paid time off

Paid holidays

Job summary

HCL Technologies Limited is seeking a hands-on IT support professional in Mason, OH to own the PC-as-a-Service lifecycle — from deployment to decommissioning — and deliver day-to-day end-user support for desktops, laptops, printers, and mobile devices in a mixed security environment.

The role includes patching, storage management, network operations, and incident response, with collaboration across engineering, manufacturing, and vendor teams.

Qualifications

• Experience in enterprise IT support and PC lifecycle management.
• Ability to troubleshoot end-user hardware, software, and network issues.
• Familiarity with ticketing systems and incident response processes.

Responsibilities

• Own PCaaS lifecycle: deployment, new-hire setup, hardware refresh, decommissioning.
• Provide day-to-day end-user support for desktops, laptops, printers, peripherals, and mobile devices.
• Support conference rooms, AV setups, and ad-hoc meeting needs.
• Assist with facility moves and real estate-related IT tasks.
• Troubleshoot manufacturing and engineering tools and shop-floor equipment.

Skills

End-user support

PC deployment

Network troubleshooting

Ticketing systems

Security applications

Tools

VPN

LAN/WAN

WAP installations

Job description

HCL Technologies Limited is seeking a hands-on IT support professional in Mason, OH to own the PC-as-a-Service lifecycle — from deployment to decommissioning — and deliver day-to-day end-user support for desktops, laptops, printers, and mobile devices in a mixed security environment.

The role includes patching, storage management, network operations, and incident response, with collaboration across engineering, manufacturing, and vendor teams.