Deskside Support Services

HCL Technologies Limited; Mason (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Pharmacy

Life insurance

AD&D

Disability insurance

Employee assistance program

401(k) retirement plan

Paid time off

Paid holidays

Job summary

HCL Technologies Limited is seeking a hands-on IT support professional in Mason, OH to own the PC-as-a-Service lifecycle — from deployment to decommissioning — and deliver day-to-day end-user support for desktops, laptops, printers, and mobile devices in a mixed security environment.

The role includes patching, storage management, network operations, and incident response, with collaboration across engineering, manufacturing, and vendor teams.

Qualifications

• Experience in enterprise IT support and PC lifecycle management.
• Ability to troubleshoot end-user hardware, software, and network issues.
• Familiarity with ticketing systems and incident response processes.

Responsibilities

• Own PCaaS lifecycle: deployment, new-hire setup, hardware refresh, decommissioning.
• Provide day-to-day end-user support for desktops, laptops, printers, peripherals, and mobile devices.
• Support conference rooms, AV setups, and ad-hoc meeting needs.
• Assist with facility moves and real estate-related IT tasks.
• Troubleshoot manufacturing and engineering tools and shop-floor equipment.

Skills

End-user support

PC deployment

Network troubleshooting

Ticketing systems

Security applications

Tools

VPN

LAN/WAN

WAP installations

Job description

• Own the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and decommissioning.
• Provide day-to-day end-user support (desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environments).
• Manage printer support, peripherals ordering/stockpiling/installation, and electronic waste disposal.
• Support conference rooms, meeting AV setups, and ad-hoc meeting/event technical needs.
• Assist with real estate transactions, program buildouts, and facility moves (cabling, port activation, new closet setup).
• Troubleshoot and support manufacturing & engineering tools, shop-floor terminals, and related peripherals.
• Perform patching, basic administration, storage management, and data protection tasks.
• Handle network operations: port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/support.
• Participate in data closet management, cable management, and physical infrastructure upkeep.
• Support disaster recovery tasks, backup verification, and basic business continuity activities.
• Manage SLA compliance, CSAT scores, ticket backlog, and major incident support.
• Perform data spill remediation, system compliance checks, and support security applications.
• Partner with business units, manufacturing teams, engineering groups, and external vendors as needed.
• Take complete ownership of issues until full resolution has been achieved.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies.

In addition, this role is eligible for the following benefits subject to HCL policies:

• medical
• dental
• vision
• pharmacy
• life
• accidental death & dismemberment
• disability insurance
• employee assistance program
• 401(k) retirement plan
• 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO)
• 10 paid holidays per year

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.