Senior Administrator - Desk Side Services, AMT Asset Management Software

Hcl-America-Solutions-Inc; États-Unis; Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

Hcl-America-Solutions-Inc is seeking a Senior Administrator for Desk Side Services within AMT Asset Management Software. You will own the PCaaS lifecycle, provide day-to-day end-user support, and manage network operations across a US footprint.

Responsibilities include AV/meeting support, real estate moves, data closet upkeep, and coordination with vendors. Security and incident response are part of the role, ensuring uptime and IT service quality.

Qualifications

• Experience owning device lifecycle end-to-end (deployment, setups, refresh, decommission).
• Proven ability to provide day-to-day end-user support across desktops, laptops, printers, peripherals, and mobile devices.
• Experience with network operations including VPN, LAN/WAN, Wi-Fi coverage and switches.

Responsabilités

• Own the full PCaaS lifecycle: deployment, user setups, hardware refreshes, decommissioning.
• Provide day-to-day end-user support for desktops, laptops, printers, peripherals and mobile devices in various environments.
• Support conference rooms, AV setups, and ad-hoc technical needs for meetings/events.
• Assist with real estate moves, cabling and data closet upkeep.
• Troubleshoot manufacturing and engineering tools, shop-floor terminals and peripherals.
• Perform patching, basic administration, storage management and data protection tasks.
• Manage SLA, CSAT, ticket backlog and major incidents.
• Partner with business units, manufacturing and engineering teams and external vendors.

Connaissances

PCaaS lifecycle

End-user support

Network operations

Facility/support coordination

Outils

Printer management

Description du poste

Career Opportunities: Senior Administrator - Desk Side Services, AMT Asset Management Software (183311)

Requisition ID183311-Posted10/21/2026

Key Responsibilities

Work Authorization: US Citizen or Green Card Holder. Key Responsibilities:

• Own the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and decommissioning
• Provide day-to-day end-user support (desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environments)
• Manage printer support, peripherals ordering/stockpiling/installation, and electronic waste disposal
• Support conference rooms, meeting AV setups, and ad-hoc meeting/event technical needs
• Assist with real estate transactions, program buildouts, and facility moves (cabling, port activation, new closet setup)
• Troubleshoot and support manufacturing & engineering tools, shop-floor terminals, and related peripherals
• Perform patching, basic administration, storage management, and data protection tasks
• Handle network operations: port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/support
• Participate in data closet management, cable management, and physical infrastructure upkeep
• Support disaster recovery tasks, backup verification, and basic business continuity activities
• Manage SLA compliance, CSAT scores, ticket backlog, and major incident support
• Perform data spill remediation, system compliance checks, and support security applications
• Partner with business units, manufacturing teams, engineering groups, and external vendors as needed
• Take complete ownership of issues until full resolution has been achieved

Skill Requirements

Work Authorization: US Citizen or Green Card Holder. Key Responsibilities:

• Own the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and decommissioning
• Provide day-to-day end-user support (desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environments)
• Manage printer support, peripherals ordering/stockpiling/installation, and electronic waste disposal
• Support conference rooms, meeting AV setups, and ad-hoc meeting/event technical needs
• Assist with real estate transactions, program buildouts, and facility moves (cabling, port activation, new closet setup)
• Troubleshoot and support manufacturing & engineering tools, shop-floor terminals, and related peripherals
• Perform patching, basic administration, storage management, and data protection tasks
• Handle network operations: port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/support
• Participate in data closet management, cable management, and physical infrastructure upkeep
• Support disaster recovery tasks, backup verification, and basic business continuity activities
• Manage SLA compliance, CSAT scores, ticket backlog, and major incident support
• Perform data spill remediation, system compliance checks, and support security applications
• Partner with business units, manufacturing teams, engineering groups, and external vendors as needed
• Take complete ownership of issues until full resolution has been achieved

Other Requirements

Work Authorization: US Citizen or Green Card Holder. Key Responsibilities:

• Own the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and decommissioning
• Provide day-to-day end-user support (desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environments)
• Manage printer support, peripherals ordering/stockpiling/installation, and electronic waste disposal
• Support conference rooms, meeting AV setups, and ad-hoc meeting/event technical needs
• Assist with real estate transactions, program buildouts, and facility moves (cabling, port activation, new closet setup)
• Troubleshoot and support manufacturing & engineering tools, shop-floor terminals, and related peripherals
• Perform patching, basic administration, storage management, and data protection tasks
• Handle network operations: port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/support
• Participate in data closet management, cable management, and physical infrastructure upkeep
• Support disaster recovery tasks, backup verification, and basic business continuity activities
• Manage SLA compliance, CSAT scores, ticket backlog, and major incident support
• Perform data spill remediation, system compliance checks, and support security applications
• Partner with business units, manufacturing teams, engineering groups, and external vendors as needed
• Take complete ownership of issues until full resolution has been achieved