Desk-Side IT Administrator & Escalation Lead

Hcl-America-Solutions-Inc; United States; Presencial; USD 65 000 - 85 000; Tempo integral

Resumo da oferta

Hcl-America-Solutions-Inc. seeks an Administrator for Desk Side Services within AMT Asset Management Software.

You will diagnose and resolve multi-user hardware, software, and application issues escalated by L1 technicians, deploy OS images, patches, and endpoint configurations, and coordinate on-site support for network infrastructure and backups. You will also analyze incident histories with Excel, Power BI, or SQL, translating metrics into leadership-ready summaries and reporting on SLAs and

Qualificações

• Experience diagnosing and resolving complex IT issues escalated by L1 technicians.
• Ability to configure, test, and deploy OS images and patches.

Responsabilidades

• Escalate and resolve complex IT issues from L1 technicians.
• Configure and deploy OS images and patches using Intune/SCCM.
• Coordinate smart hands support for network infra and server backups.
• Generate weekly/monthly health reports mapping SLAs and KPIs.

Conhecimentos

Escalation management

Troubleshooting

Ferramentas

Microsoft Intune

SCCM

Excel

Power BI

SQL

Descrição da oferta de emprego

Hcl-America-Solutions-Inc. seeks an Administrator for Desk Side Services within AMT Asset Management Software.

You will diagnose and resolve multi-user hardware, software, and application issues escalated by L1 technicians, deploy OS images, patches, and endpoint configurations, and coordinate on-site support for network infrastructure and backups. You will also analyze incident histories with Excel, Power BI, or SQL, translating metrics into leadership-ready summaries and reporting on SLAs and