Senior IT Operations & Network Lead

NOXYZ; Denver (CO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Full benefits

Unlimited PTO

401(k) match

Company apparel

Bonus payout

Job summary

NOXYZ is seeking an IT Operations Manager to own the platforms supporting our seasonal field workforce and 14 locations. You will manage the network, identity, device management, security and cloud infrastructure, and you will lead IT operations from the help desk through major projects.

Reporting to the Head of Technology, you will mentor staff, manage vendors, draft IT policies, and run incident response.

Qualifications

• 5+ years in IT systems administration, including time as a senior or lead IT person at a small or mid-sized company.
• Hands-on experience with firewalls, switches and Wi-Fi across multiple sites.
• Deep Google Workspace administration experience.
• Mobile device management at scale; MaaS360 is a plus, but Intune, Jamf or similar counts.
• Security fundamentals: endpoint protection, patching, MFA and SSO, backups and incident response.
• Experience leading or mentoring at least one person, and managing vendor relationships and escalations.
• Comfortable running a help desk queue while carrying project work, covering after-hours on-call, and traveling to branches on rare occasions.
• Clear writing for documentation, and plain-language communication with non-technical people.

Responsibilities

• Run IT operations day to day: set priorities, own help desk response targets and ticket metrics, and run the on-call schedule.
• Lead IT support, including the help desk and onboarding: work the queue hands-on when needed, take escalations, cover after-hours on-call.
• Set up and run standard IT processes: incident, request and change handling, and the asset lifecycle from purchase and deployment through recovery and disposal, including license counts and renewal dates.
• Manage our key IT vendors, including Granite, MetTel, RingCentral, our security provider and hardware vendors: the day-to-day relationship, escalations, and renewal recommendations for the Department Head to approve.
• Draft and maintain IT policies and a yearly infrastructure plan for the Head of IT/BI to approve, and report monthly on IT operations.
• Run the network at all 14 locations, including firewalls, switches, Wi-Fi, Tailscale remote access and internet service through Granite, and lead the IT side of branch openings, moves and closures.
• Administer Google Workspace, our primary platform: tenant settings, security policies, SSO, MFA, groups and privileged accounts. Support Microsoft 365 and Entra ID as we phase them out.
• Own device management in MaaS360 for Windows and Mac laptops and a fleet of 200+ iPad and Android devices: policies, compliance, app deployment and the standard laptop build.
• Own security operations: Huntress, vulnerability scanning, security awareness training, and incident response, working with our security provider.
• Run our phone, web and cloud services: RingCentral numbers and call flows, Cloudflare DNS and domains, email authentication (SPF, DKIM and DMARC), website hosting, SSL, backups and uptime, and AWS account security and cost monitoring.
• Automate onboarding and offboarding from Rippling into Google Workspace, MaaS360 and RingCentral, and run quarterly access reviews.
• Keep runbooks, network documentation and the disaster recovery plan current.

Skills

IT systems administration

Firewalls and Wi-Fi

Google Workspace admin

Mobile device management

Security fundamentals

Leadership/mentoring

Documentation/communication

Tools

RingCentral

Rippling

Zendesk

Kisi

Cloudflare

Azure

AWS

Microsoft 365

Entra ID

Job description

NOXYZ is seeking an IT Operations Manager to own the platforms supporting our seasonal field workforce and 14 locations. You will manage the network, identity, device management, security and cloud infrastructure, and you will lead IT operations from the help desk through major projects.

Reporting to the Head of Technology, you will mentor staff, manage vendors, draft IT policies, and run incident response.