Senior IT Operations Manager — DoD Field Services

Society of Defense Financial Management; Maryland; Hybrid; USD 116,000 - 210,000; Full time

Job summary

Leidos is seeking an Operations Manager to organize and prioritize IT operations for JBAB, overseeing field services, help desk, and technical refresh programs to ensure mission success. You will coordinate with the customer to align priorities, manage time, and lead project tasks as needed.

The role requires DoD environment experience, active secret clearance, and on-site work at JBAB, with strong leadership and communication skills to drive performance and stakeholder briefings.

Qualifications

• Requires a BA/BS or equivalent experience and 12+ years or prior relevant experience or Masters with 10+ years of prior relevant experience, additional years of experience will be accepted lieu of a degree.
• Possess an active DoD Secret clearance.
• Advanced knowledge and experience with desktop support and helpdesk principles.
• IT support team lead experience / ability.
• Familiar with IT support in a DOD environment.
• 8140 compliant education, training, or certification
• Security+, CISSP, Cyber 101, etc.
• Able to work primarily on-site at JBAB

Responsibilities

• Delivers world class information technology services to over three thousand military, civilian, and contractor customers at Joint Base Anacostia Bolling (JBAB).
• Oversees mission execution in both current operations and future plans (project management).
• Directs personnel to ensure all work is prioritized, coordinated, documented and deconflicted to meet program requirements and key performance indicators.
• Attend and provide input for the Daily Operational Operations Update and the Weekly 844th CG Operations and Intelligence Update.
• Ensure all Metrics are exceeded / met, metrics include response time, ticket closure time etc.
• Leads and reviews the work of team who exercise latitude and independence in their assignments.
• Participates in weekly briefs with 794th Communications Squadron’s leadership to highlight mission accomplishments and challenges
• Consulted to provide feedback for hiring, firing, promotion, performance and rewards decisions for team members.
• Proactively reviews processes for gaps and inefficiencies, making recommendations to stakeholders to ensure exceptional service fulfillment.
• Develops and oversees plans to execute annual and compliance initiatives such annual technical refresh of approximately 400 workstations while ensure senior stakeholders are routinely briefed on progress.
• Agility when managing a changing environment, priorities, personnel, and/or tasks.
• Coordination with broader program team to ensure consistency in approaches across the program and bring best practices to onsite staff.
• Ensures internal synchronization meetings across Field Service teams to ensure technicians and team lead understand daily ticket priorities and workloads.
• Communicates clearly with the customer daily to ensure aligned priorities, strategy, issue resolution and partnering where needed
• Serves as acting Site Lead when required.

Skills

Desktop support

Team leadership

DoD environment familiarity

Security+ / CISSP

DoD Secret clearance

Education

BA/BS or equivalent +10 years

Tools

Remedy

ServiceNow

Job description

Leidos is seeking an Operations Manager to organize and prioritize IT operations for JBAB, overseeing field services, help desk, and technical refresh programs to ensure mission success. You will coordinate with the customer to align priorities, manage time, and lead project tasks as needed.

The role requires DoD environment experience, active secret clearance, and on-site work at JBAB, with strong leadership and communication skills to drive performance and stakeholder briefings.