Senior IT Operations & Desktop Systems Lead

Property Appraiser of Miami-Dade County; Miami (FL); On-site; USD 85,000 - 149,000; Full time

Job summary

The Property Appraiser of Miami-Dade County is seeking an IS Operations Manager to lead advanced technical work in planning, designing, implementing, troubleshooting, and maintaining computer hardware and desktop PCs within the department. You will supervise staff and manage LANs, printers, and PA‑specific software to ensure business continuity.

Candidates should have 60 college credits with 15 in computer fields and 3+ years of experience, or a vocational program with 4+ years, or a high school

Qualifications

• Completion of 60 semester credits to include 15-semester credits in a computer-related field and a minimum of three (3) years of work experience.
• Completion of a vocational or trade school program and a minimum of four (4) years of experience.
• High school diploma or GED and a minimum of six (6) year of work experience.

Responsibilities

• Provides senior-level technical support for all desktop computer systems and peripheral equipment.
• Plans and coordinates PC installations to support PA events outside the department's premises.
• Conducts capacity planning and analysis of hardware and software that will enhance operating and development activities without adversely impacting the system or clients.
• Isolates the nature of system failures or PC problems and utilizes diagnostic utilities.
• Contacts/coordinates with outside service providers for problem resolution and configure the environment.
• Tests new software applications and operating systems for compatibility and deployment.
• Defines system objectives and prepares standards and procedures.
• Evaluates business and equipment needs, documents equipment requirements, and requests quotes for equipment and accessories.
• Installs and reformats desktop operating systems, including required drivers and updates on the operating system (OS).
• Manages Print Server and naming conventions for network printers, copiers, and plotters.
• Plans and coordinates the creation of images for the new computer models.
• Develops and maintains documentation and Standard Operating Procedures (SOPs) as required.
• Maintains a software and hardware inventory.

Education

60 semester credits incl 15 credits in computer-related field

Vocational or trade school program

High school diploma or GED

Job description

The Property Appraiser of Miami-Dade County is seeking an IS Operations Manager to lead advanced technical work in planning, designing, implementing, troubleshooting, and maintaining computer hardware and desktop PCs within the department. You will supervise staff and manage LANs, printers, and PA‑specific software to ensure business continuity.

Candidates should have 60 college credits with 15 in computer fields and 3+ years of experience, or a vocational program with 4+ years, or a high school