Desktop Operations Manager

System Soft Technologies; Town of Florida (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

System Soft Technologies in Florida is seeking a senior IT professional to lead and manage the delivery of IT services across the program, ensuring alignment with business needs and service level expectations.

The role oversees deployment, lifecycle management of IT assets, and incident, problem, change, and request management, with 25–40% travel to department locations. Local to Florida; in-person interview is required.

Qualifications

• Minimum of 7 years IT work experience with exposure to multi-platform environments.
• Strong ability to lead and manage IT service delivery across the program.
• Experience implementing incident, problem, change, and request management processes.

Responsibilities

• Lead and manage the delivery of IT services across the program, ensuring alignment with business needs and SLAs.
• Oversee deployment, configuration, and lifecycle management of IT assets (desktops, laptops, mobiles, printers, servers).
• Develop and implement IT service management processes: incident, problem, change, and request management.
• Coordinate software rollouts, updates, and patch management enterprise-wide.
• Monitor and improve service desk performance and customer satisfaction.
• Ensure compliance with IT policies, security standards, and regulatory requirements.

Skills

IT service management

Leadership

Multi‑platform environments

Service delivery

Incident/change management

Education

Associate/Bachelor's in CS/IS

Job description

Local Travel between department locations required 25% - 40%.

PS.Note: Candidate local to Florida will only be considered, Inperson interview is a must (No exceptions)

Experience

Minimum of 7 years of IT work experience with exposure to multi-platform environments.

Primary Job Duties/ Tasks

• Lead and manage the delivery of IT services across the program, ensuring alignment with business needs and service level expectations.
• Oversee the deployment, configuration, and lifecycle management of IT assets including desktops, laptops, mobile devices, printer, and servers.
• Develop and implement IT service management processes: incident, problem, change, and request management.
• Coordinate and support enterprise-wide software rollouts, updates, and patch management activities.
• Monitor and improve service desk performance, timely resolution of user issues, and high customer satisfaction.
• Ensure compliance with IT policies, security standards, and regulatory requirements across all service delivery activities.
• Responsible for reading and following the Department's Procedures and Policies.
• Responsible for understanding and enforcing the Department's Policies and Procedures.
• Responsible for documenting solutions to Technology issues.
• Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.
• Perform other related duties as assigned.
• Ability to lift up to 50 lbs.
• Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather.

Education

• Associate's or Bachelor's Degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.