Senior IT Network & Cloud Specialist

NerdsToGo of Chicago Downtown, IL; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

401(k)

Paid time off

Training & development

Job summary

A growing tech service company in Chicago is looking for a Level 2/3 technician to provide advanced on-site technical support and lead complex projects for residential and small business customers. The ideal candidate will have a degree in a technology-related field and at least 3 years of experience in technical support. This position offers competitive salary, health insurance, and opportunities for advancement.

Qualifications

• Minimum of 3 years of experience in technical support.
• A+ certification skill set for advanced PC troubleshooting.
• Familiarity with Office suite (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Provide account management for business customers.
• Consult with customers to provide advanced solutions.
• Administer Microsoft 365 environments, including user management.

Skills

Advanced PC troubleshooting

Networking devices proficiency

Strong communication skills

Customer service skills

Education

Associate's or Bachelor's degree in technology

Tools

Microsoft 365

Active Directory

RMM tools

Job description

A growing tech service company in Chicago is looking for a Level 2/3 technician to provide advanced on-site technical support and lead complex projects for residential and small business customers. The ideal candidate will have a degree in a technology-related field and at least 3 years of experience in technical support. This position offers competitive salary, health insurance, and opportunities for advancement.