Senior IT Local Support and Training Specialist

Sysco

Fargo (ND)

On-site

USD 52,000 - 72,000

Full time

14 days+

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Job summary

Sysco is seeking an IT Local Support Specialist to assist Sysco Technology support teams with end-user IT infrastructure support. You will help with workstations, laptops, iPads, printers, network gear, and mobile devices, while training staff and contributing to policy development.

Local escalation contact and on-site training are key facets of this role. You will coordinate OS deployment, hardware maintenance, and incident response, including after-hours on-call support and involvement in

Qualifications

H.S. Diploma and minimum 5 years' experience associated with end user technology support and IT related environments.
Minimum of five years customer service experience in Computer Technology.
Must possess excellent communication (written and verbal), organizational, and problem solving skills.
Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software.
Must have experience with supporting, installing, and configuring Order Entry applications.
Must be able to use remote support tools to be able to troubleshoot remote computer devices.
Must be available for after hour support and weekend on-call support as needed.

Responsibilities

Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required.
Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing.
Ensures software and hardware standards are adhered to at all times based on guidance from Corporate
Contribute to the development of policies and procedures. Ensuring software license compliance with all installed software
Responsible for imaging workstations using the standard images
Maintains and adheres to current system security policy
Provide secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required.
Account administration and support for Order Entry applications
Assists with desktop hardware relocation where required.
Responsible for local printers/copiers/faxes network connectivity, preliminary troubleshooting, toner replacement and coordination of third party on-site support.
Responsible for and/or assists in special projects as assigned to include product evaluations and roadmap planning sessions.
Maintain reliable "Hot Spare" Laptop/Desktop systems
Train and assist end users to effectively utilize the enterprise ticketing system
Dispose of old computer equipment utilizing approved recycling vendors.
Provide onsite hands on support for devices supported by Infrastructure support teams.
Provides telephone and mobile phone support, including voicemail and account administration, deployment/replacement of equipment.
Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices.
Provides after hours and round-the-clock support for emergency trouble calls when needed.
Additional Duties: As required by Manager