IT End-User Support Specialist II

FHLB Des Moines; Northern (KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Sysco is seeking an experienced IT Local Support Specialist to assist ST teams with end-user technology support across workstations, laptops, mobile devices, printers, and network gear. You will train staff on ticketing processes and contribute to policy development and hardware refresh planning.

After-hours on-call work may be required. Requires 5+ years in end-user tech support, strong Windows/Microsoft Office skills, and excellent communication.

Qualifications

• HS Diploma required; minimum 5 years’ end-user technology support experience.
• Strong communication and problem-solving skills; able to work with various management levels.
• Proficient troubleshooting of desktops, laptops, mobile devices, and standard software (Windows/MS Office).

Responsibilities

• Prioritize and manage support calls using the enterprise ticketing system.
• Provide on-site and remote IT support for workstations, printers, mobile devices, and peripherals.
• Assist with imaging, deployment, and hardware refresh cycles.
• Coordinate with Corporate IT for software licensing and asset management.
• Train staff on service request processes and how to use the ticketing system.

Skills

End user support

Technical troubleshooting

Remote support

Customer service

Windows OS

Microsoft Office

Education

High School Diploma

Tools

Order Entry applications

Remote desktop tools

Ticketing system

Imaging software

Antivirus software

Job description

Sysco is seeking an experienced IT Local Support Specialist to assist ST teams with end-user technology support across workstations, laptops, mobile devices, printers, and network gear. You will train staff on ticketing processes and contribute to policy development and hardware refresh planning.

After-hours on-call work may be required. Requires 5+ years in end-user tech support, strong Windows/Microsoft Office skills, and excellent communication.