Senior IT Incident & Dynatrace Applications Architect

Career Guidant Inc.; Tampa (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Career Guidant in the United States seeks an experienced IT Security Consultant to lead end-to-end incident management, coordinate with SMEs and vendors, and communicate effectively with executive stakeholders. The role requires strong presentation and analytical skills, with a focus on rapid service restoration and customer satisfaction.

The ideal candidate brings extensive IT security experience, excellent communication, and proven project management abilities in a management consulting

Qualifications

• Bachelor’s degree or foreign equivalent required.
• At least 11 years of experience in IT Security.

Responsibilities

• Own end-to-end major/critical incidents and drive resolution with SMEs, vendors and customers.
• Participate in incidents management meetings and provide crisp customer communications.
• Update status to customer leadership and maintain clear reporting on incident progress.
• Collaborate with stakeholders across technical teams to restore services quickly.

Skills

Incident management

Stakeholder management

Communication skills

Presentation skills

Project management

Travel willingness

Team player

Education

Bachelor’s degree or foreign equivalent

Tools

Dynatrace

Nagios

Splunk

Job description

Career Guidant in the United States seeks an experienced IT Security Consultant to lead end-to-end incident management, coordinate with SMEs and vendors, and communicate effectively with executive stakeholders. The role requires strong presentation and analytical skills, with a focus on rapid service restoration and customer satisfaction.

The ideal candidate brings extensive IT security experience, excellent communication, and proven project management abilities in a management consulting