Incident Manager: Rapid IT Service Restoration (Top Secret)

General Dynamics Information Technology, Inc.; Washington (District of Columbia); On-site; USD 147,000 - 199,000; Full time

Benefits offered by this job

Growth opportunities

Internal mobility

Benefits & wellness

Military-friendly workplace

Job summary

General Dynamics Information Technology, Inc. is seeking an experienced Incident Manager to own the lifecycle of IT service interruptions in a fast-paced environment and help ensure rapid, reliable recovery across mission-critical systems.

You will lead triage, guide technicians, log incident details, define response processes, and report major issues to senior leadership. Requires active Top Secret clearance with SCI eligibility, a BA/BS, 5+ years of related experience, and ITILv4 Foundations

Qualifications

• BA/BS (or equivalent experience) required.
• 5+ years of incident management or IT service management experience.
• ITILv4 Foundations certification required; additional ITIL Practitioner, CCNA, Security+ preferred.
• Active Top Secret clearance with SCI eligibility required.

Responsibilities

• Manage lifecycle of unplanned interruptions and IT service outages.
• Triage issues and route them to technicians.
• Define incident handling processes and protocols.
• Log all service requests and incident details to ensure accurate records.
• Restore IT services to normal operation as quickly as possible.

Skills

Incident Management

Incident Resolution

Innovation

Education

BA/BS or equivalent experience

Job description

General Dynamics Information Technology, Inc. is seeking an experienced Incident Manager to own the lifecycle of IT service interruptions in a fast-paced environment and help ensure rapid, reliable recovery across mission-critical systems.

You will lead triage, guide technicians, log incident details, define response processes, and report major issues to senior leadership. Requires active Top Secret clearance with SCI eligibility, a BA/BS, 5+ years of related experience, and ITILv4 Foundations