Major Incident Manager

Yochana; Woodbridge Township (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

Yochana is seeking a professional in Major Incident Management based in Woodbridge Township, NJ. The role requires strong ITIL expertise and proficiency in tools like AppDynamics and Dynatrace to handle IT/cyber incidents effectively.

The ideal candidate will have over 5 years of experience in incident management and a proven track record of coordinating resolutions with SOC and IT teams. The position emphasizes communication with stakeholders and continuous process improvement.

Qualifications

• 5+ years in Major incident management/IT/cybersecurity.

Responsibilities

• Coordinate with SOC, IT, and business teams.
• Communicate updates to stakeholders.
• Conduct RCA and improve processes.

Skills

Major Incident Management

ITIL processes

AppDynamics

Dynatrace

Datadog

Splunk

Job description

Strong experience in Major Incident Management with expertise in ITIL processes and triaging using tools like AppDynamics, Dynatrace, Datadog, and Splunk.

Key Skills

Role

Handle and coordinate IT/cyber incidents to ensure quick resolution and minimal impact.

Responsibilities

• Coordinate with SOC, IT, and business teams
• Communicate updates to stakeholders
• Conduct RCA and improve processes

Requirements

• 5+ years in Major incident management/IT/cybersecurity