Application Dynamics - Dynatrace

SmartRecruiters, Inc.; Tampa (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Career Guidant in the United States seeks an experienced IT Security Consultant to lead end-to-end incident management, coordinate with SMEs and vendors, and communicate effectively with executive stakeholders. The role requires strong presentation and analytical skills, with a focus on rapid service restoration and customer satisfaction.

The ideal candidate brings extensive IT security experience, excellent communication, and proven project management abilities in a management consulting

Qualifications

• Bachelor’s degree or foreign equivalent required.
• At least 11 years of experience in IT Security.

Responsibilities

• Own end-to-end major/critical incidents and drive resolution with SMEs, vendors and customers.
• Participate in incidents management meetings and provide crisp customer communications.
• Update status to customer leadership and maintain clear reporting on incident progress.
• Collaborate with stakeholders across technical teams to restore services quickly.

Skills

Incident management

Stakeholder management

Communication skills

Presentation skills

Project management

Travel willingness

Team player

Education

Bachelor’s degree or foreign equivalent

Tools

Dynatrace

Nagios

Splunk

Job description

Career Guidant, an internationally acclimed, trusted multi-faced orgiansation into Information Technology Custom Learning Services for Enterprises, Lateral Staffing Solutions, Information Technology Development & Consulting, Infrastructure & Facility Management Services and Technical Content development as core competencies. Our experienced professionals bring a wealth of industry knowledge to each client and operate in a manner that produces superior quality and outstanding results.

Career Guidant proven and tested methodologies ensures client satisfaction being the primary objective. Committed to our core values of Client Satisfaction, Professionalism, Teamwork, Respect, and Integrity.

Career Guidant with its large network of delivery centres,support offices and Partners across India, Asia Pacific, Middle East, Far East, Europe, USA has committed to render the best service to the client closely to ensure their operation continues to run smoothly. Our Mission

"To build Customer satisfaction, and strive to provide complete Information Technology solution you need to stay ahead of your competition" If you have any queries about our services.

Job Description

Preferred

• At least 9 years of experience in technology consulting, enterprise architecture
• Should have knowledge on various Application dynamics product.
• At Least 7 Years of experience working with Dynatrace, Nagios, Splunk tools.
• Should be excellent communication skills, Presentation skills, Stakeholder management skills.
• He/she should require to own end to end Major/critical Incidents and drive it’s resolution over call/bridge along with SME, Vendors and customer to quickly restore the service.
• Should be able to participate in incidents management meeting, handle the crisp customer communication over email/call, should be able to update status to customer leadership team.
• Financial Domain Knowledge
• Exceptional communications capabilities, giving presentations, and speaking publicly. Must be approachable, a team player with a strong desire to continue learning and expanding their experience in a highly evolving technology focused environment. Possess strong analytical and troubleshooting skills.
• Experience with project management
• Experience and desire to work in a management consulting environment that requires regular travel
• Ability to Connect and manage client.

Qualifications

Basic

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 11 years of experience in IT Security

Additional Information

Note : NO OPT, H1 for this position