Senior Incident Manager — Top Secret Clearance Eligible

General Dynamics IT; Washington (District of Columbia); On-site; USD 147,000 - 199,000; Full time

Job summary

General Dynamics IT is seeking an Incident Manager to oversee the lifecycle of IT service interruptions, coordinate rapid resolution, and ensure system reliability in a high-security environment. The role emphasizes structured triage, collaboration with technicians, and proactive incident management.

Required are 5+ years in incident management, ITILv4 Foundations, and active Top Secret with SCI eligibility. US citizenship may be required.

Qualifications

• BA/BS or equivalent work experience.
• 5+ years of related IT incident management experience.
• Active Top Secret clearance with SCI eligibility.
• ITILv4 Foundations certification.
• US citizenship may be required by client.

Responsibilities

• Manage the lifecycle of all unplanned interruptions, malfunctions, and quality reductions of IT services.
• Act as a key member of the quality control process by triaging issues and routing them to technicians.
• Define the process for handling incidents and following protocols.
• Use technical knowledge to make decisions on incident resolution and service restoration.
• Assist technicians with troubleshooting and provide guidance based on expertise.
• Log all service requests and incident details for accurate records.
• Restore IT services to normal operation as quickly as possible.
• Report major system issues to upper management to maintain visibility.

Skills

Incident Management

Incident Resolution

Innovation

Education

BS/BA

Job description

General Dynamics IT is seeking an Incident Manager to oversee the lifecycle of IT service interruptions, coordinate rapid resolution, and ensure system reliability in a high-security environment. The role emphasizes structured triage, collaboration with technicians, and proactive incident management.

Required are 5+ years in incident management, ITILv4 Foundations, and active Top Secret with SCI eligibility. US citizenship may be required.