Senior IT Helpdesk Specialist – Windows, macOS & Security

Ampere; Durham (NC); On-site; USD 52,321 - 78,812; Full time

Benefits offered by this job

Weekly pay

Medical benefits

Employment benefits based on eligibility

Job summary

A leading semiconductor design company in North Carolina is seeking a Helpdesk specialist to provide technical support to end-users. Responsibilities include advanced troubleshooting of Windows and macOS, managing security applications, and mentoring Tier 1 support staff. Candidates should have a Bachelor’s degree in a technical field and at least four years of IT experience. The position is fully onsite, offering competitive hourly pay and employment benefits.

Qualifications

• Minimum four years of experience in an IT environment focused on troubleshooting.
• Strong problem-solving skills with the ability to work independently.
• Experience with security agent management and collaboration with security teams.

Responsibilities

• Serve as the primary escalation point for complex issues.
• Work closely with the InfoSec team for security management.
• Mentor and guide Tier 1 Helpdesk Support staff.
• Create and review technical documentation.

Skills

Troubleshooting

Security agent management

Analytical skills

Technical proficiency

Mentorship

Education

Bachelor’s in Computer Science or related field

Tools

Windows

macOS

Linux

Microsoft Certification (MS-900, MD-102)

Job description

A leading semiconductor design company in North Carolina is seeking a Helpdesk specialist to provide technical support to end-users. Responsibilities include advanced troubleshooting of Windows and macOS, managing security applications, and mentoring Tier 1 support staff. Candidates should have a Bachelor’s degree in a technical field and at least four years of IT experience. The position is fully onsite, offering competitive hourly pay and employment benefits.