Onsite IT Helpdesk Specialist – Windows, Mac & Mobile

AHU Technologies Inc; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Job summary

A local tech support firm in Washington, DC is seeking a Helpdesk Specialist to resolve technical issues and provide excellent customer service. You'll assist with desktop software installation, troubleshooting hardware and software issues, and manage service requests. Ideal candidates have strong problem-solving skills, IT certifications, and experience with Microsoft products. This is an onsite position with a focus on user support and issue resolution.

Qualifications

• 5 years of proficiency in time management.
• 1 year of Microsoft Certifications (MCP).
• 3 years managing service requests in ServiceNow.
• 6 years troubleshooting hardware issues.
• 3 years troubleshooting complex software issues.
• 2 years of knowledge in Microsoft Office Suite.
• 3 years of experience assisting non-technical users.
• 6 years installation and configuration in enterprise environments.
• 6 years of installing OS patches and upgrades.
• 3 years of expertise in supporting desktop OS.
• 3 years of using endpoint management tools for remote support.
• 3 years of strong customer service skills.
• 6 years providing administrative support in IT.

Responsibilities

• Diagnose problems through discussion with users.
• Ensure timely problem resolution.
• Supervise help desk operations.
• Provide support on various issues to end users.
• Document and track problems for resolution.
• Interact with various teams to restore services.

Skills

Time management

Microsoft Certifications

ServiceNow management

Troubleshooting hardware

Troubleshooting complex software

Microsoft Office Suite knowledge

Customer service

Education

Bachelor’s degree in IT or related field

Tools

ServiceNow

Microsoft Office

Job description

A local tech support firm in Washington, DC is seeking a Helpdesk Specialist to resolve technical issues and provide excellent customer service. You'll assist with desktop software installation, troubleshooting hardware and software issues, and manage service requests. Ideal candidates have strong problem-solving skills, IT certifications, and experience with Microsoft products. This is an onsite position with a focus on user support and issue resolution.