Senior IT Helpdesk Specialist: Windows, Mac & Networking

Socket.dev; Santa Clara (CA); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Paid Time Off

Life Insurance

Family Leave

Free Food & Snacks

Stock Option Plan

Annual Bonus

Disability Insurance

Job summary

Socket.dev in Santa Clara, CA is seeking an IT Support Specialist to provide hands-on technical help for Windows, macOS, and common software. You will troubleshoot hardware and assist non-technical users, coordinating with teams to resolve issues after hours when needed.

The role requires an associate degree and 5 years IT experience, with a preferred bachelor's; familiarity with Jira, Zendesk, and Active Directory; strong communication and customer service skills; and a benefits package

Qualifications

• Associate's degree in IT/CS or related field is required.
• 5 years of IT or related experience.
• Experience with Windows and macOS, Google G-Suite, and Microsoft Office.
• Familiarity with hardware troubleshooting and basic networking (TCP/IP, DNS, DHCP).
• Willingness to work after hours if needed.

Skills

Customer service

Communication

Time management

Ability to work after hours

Education

Associate's degree in IT/CS

Bachelor's degree in IT/CS

Tools

Windows

macOS

Google G-Suite

Microsoft Office Suite

Jira

Zendesk

Active Directory

Networking basics

Job description

Socket.dev in Santa Clara, CA is seeking an IT Support Specialist to provide hands-on technical help for Windows, macOS, and common software. You will troubleshoot hardware and assist non-technical users, coordinating with teams to resolve issues after hours when needed.

The role requires an associate degree and 5 years IT experience, with a preferred bachelor's; familiarity with Jira, Zendesk, and Active Directory; strong communication and customer service skills; and a benefits package