Help Desk Support Specialist

Ascendion; Plano (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Ascendion Learning Management System

Job summary

A digital engineering solutions company is seeking a Help Desk Support Specialist to provide L2 technical support for end users in Windows and macOS environments. The role requires 2+ years of relevant experience and strong troubleshooting skills. This full-time position offers a salary range of $30,000 to $40,000 annually, along with comprehensive benefits including medical, dental, and paid time off.

Qualifications

• 2+ years of experience in L2 technical support or desktop engineering roles.
• Hands-on experience with incident management tools.
• Familiarity with device management tools and networking basics.

Responsibilities

• Provide L2 technical support for end users across Windows and macOS.
• Troubleshoot and resolve issues related to endpoint devices.
• Collaborate with L1/L3 support teams as needed.

Skills

Troubleshooting skills for Windows 10/11

Troubleshooting skills for macOS

Analytical skills

Customer-first mindset

Tools

ServiceNow

JIRA

Intune

SCCM

Job description

This range is provided by Ascendion. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30,000.00/yr - $40,000.00/yr

Direct message the job poster from Ascendion

Talent Expert @ Ascendion | Connecting Top Talent with Game-Changing Opportunities

About Ascendion

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world’s leading brands
• Solve complex problems – and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands‑on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

*** About the Role ***

Job Title: Help Desk Support Specialist

Key Responsibilities:

• Provide L2 technical support for end users across Windows and macOS endpoint environments.
• Troubleshoot and resolve issues related to laptops, desktops, mobility devices, operating systems, and core productivity tools.
• Install, configure, and support endpoint devices, software, and system upgrades.
• Collaborate with L1/L3 support teams and elevate complex issues when needed.
• Monitor, track, and document incidents using incident management and reporting tools.
• Support IT operations across systems, network components, and infrastructure services.
• Perform root cause analysis and implement long-term solutions to reduce recurring issues.
• Maintain adherence to SLAs, IT policies, device management standards, and security protocols.
• Assist with deployments, patch management, user provisioning, and endpoint compliance.
• Ensure excellent customer service and clear communication throughout the support lifecycle.

Required Skills & Qualifications:

• 2+ years of experience in L2 technical support or desktop engineering roles.
• Strong troubleshooting skills for Windows 10/11 and macOS environments.
• Experience supporting laptops, desktops, tablets, mobile devices, and core endpoint hardware.
• Knowledge of IT operations, infrastructure fundamentals, and system administration basics.
• Hands‑on experience with incident management tools (ServiceNow, JIRA, Remedy, etc.).
• Familiarity with device management tools (Intune, JAMF, SCCM, MDM solutions).
• Understanding of networking basics (DNS, DHCP, VPN, Wi‑Fi troubleshooting).
• Strong analytical and communication skills with a customer‑first mindset.

Preferred Qualifications:

• Experience in enterprise IT environments or global support operations.
• Exposure to scripting (PowerShell, Bash) for automation and troubleshooting.
• Knowledge of security best practices, endpoint protection, and compliance policies.
• Industry certifications (A+, Network+, ITIL, Microsoft, Apple ACMT) are a plus.

Salary Range: The salary for this position is between $30,000– $40,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long‑term disability insurance] [short‑term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]

Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Technology, Information and Internet

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