TS/SCI Help Desk & IT Operations Specialist

CACI

United States

On-site

USD 60,000 - 101,000

Full time

14 days+

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Job summary

CACI is seeking a Help Desk Operations Specialist to support Unit Level Intelligence IT functions. This role serves as the primary contact for customers, managing incidents, service requests, and resolutions across networks, hardware, and applications.

Qualified candidates hold a TS/SCI clearance, a technical degree, and at least 3 years of relevant experience, with strong customer service and communication skills. Travel up to 10% within the Continental US is possible.

Qualifications

Active TS/SCI security clearance is required.
Bachelor's degree in a technical discipline or equivalent Network Administration experience.
Minimum 3 years of relevant IT support experience.
CompTIA Security+ certification.
Strong customer service and time management skills.
Excellent communication and problem-solving skills.
Creative thinking skills.

Responsibilities

Resolve incidents, problems and service requests promptly.
Monitor calls, incidents, and workflows to ensure service quality.
Document and track issues in a Jira ticketing system; troubleshoot apps, networks, and hardware.
Perform onsite and remote analysis and resolution of complex problems.
Respond to calls, emails, and requests; provide clear status updates to customers.