Senior IT Helpdesk Engineer – Windows & Mac Expert

TransPerfect Connect; Farmington Hills (MI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Job summary

TransPerfect Connect is seeking an experienced Helpdesk Support Specialist to provide exceptional IT services in Farmington Hills, Michigan. The role requires a minimum of 5 years of helpdesk experience and a Bachelor’s degree. The candidate will install and support both Windows and Mac systems, resolve technical issues, and document equipment inventory.

This position offers a comprehensive benefits package including medical, dental, and vision insurance, along with 401(k) matching and various perks. Exceptional communication skills and technical troubleshooting ability are essential for success.

Qualifications

• Minimum Bachelor’s degree.
• Five years of progressively responsible experience in helpdesk tasks.
• Exceptional written, oral, and interpersonal communication skills.

Responsibilities

• Providing exceptional IT services to employees.
• Installing and supporting hardware and software.
• Performing analysis, diagnosis, and resolution of problems.

Skills

Technical troubleshooting

Communication skills

Microsoft Windows Desktop Operating Systems

Mac OS X

Office productivity software

Basic networking knowledge

Helpdesk/support ticketing systems

Microsoft Active Directory

Problem diagnosis and fixing

Customer service orientation

Education

Bachelor’s degree

Job description

TransPerfect Connect is seeking an experienced Helpdesk Support Specialist to provide exceptional IT services in Farmington Hills, Michigan. The role requires a minimum of 5 years of helpdesk experience and a Bachelor’s degree. The candidate will install and support both Windows and Mac systems, resolve technical issues, and document equipment inventory.

This position offers a comprehensive benefits package including medical, dental, and vision insurance, along with 401(k) matching and various perks. Exceptional communication skills and technical troubleshooting ability are essential for success.