Helpdesk Specialist: Windows & Mac Support (On-site)

TransPerfect; Boulder (CO); On-site; USD 52,000 - 78,000; Full time

Job summary

TransPerfect in Boulder, CO is seeking a Helpdesk Support Specialist with 3+ years' experience to provide frontline IT services to employees, install and support Windows and Mac hardware/software, and respond to daily support requests.

The ideal candidate has strong diagnostic skills, excellent written and verbal communication, and can work in a fast-paced, team-oriented environment. A Bachelor's degree is required.

Qualifications

• Minimum Bachelor’s degree.
• 3+ years of experience in helpdesk/support.
• Strong technical troubleshooting skills.
• Excellent written and oral communication skills.

Responsibilities

• Providing exceptional IT services to TransPerfect employees.
• Installing and supporting Windows and Mac hardware and software (printers, USB devices).
• Responding to support requests daily.
• Diagnosing and resolving desktop hardware/software problems for end users.
• Documenting and maintaining inventory of computing equipment.

Skills

Troubleshooting

Communication skills

Team collaboration

Creative thinking

Work ethic

Education

Bachelor’s degree

Tools

Windows

Mac OS X

Microsoft Office

DNS / DHCP / Networking basics

Active Directory

Job description

TransPerfect in Boulder, CO is seeking a Helpdesk Support Specialist with 3+ years' experience to provide frontline IT services to employees, install and support Windows and Mac hardware/software, and respond to daily support requests.

The ideal candidate has strong diagnostic skills, excellent written and verbal communication, and can work in a fast-paced, team-oriented environment. A Bachelor's degree is required.